
Melanie Scarth
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Total activity9
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Last activity
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Activity overview
Latest activity by Melanie Scarth-
Melanie Scarth commented,
Can someone give me an idea on how to create the trigger that keeps tickets on- hold ? We use on hold to get feedback from product , so if the status changes the ticket will be removed from the v...
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Melanie Scarth commented,
Hi Team, we have automated responses to out customers and tag them, is there a possibility to let an agent know ( rather than just a tag ) that the ticket was re-opened after an automated reply. I ...
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Melanie Scarth commented,
I am trying to create an automation that unassign tickets from an agent after 2 hours , if they have not responded.Help would be great !
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Melanie Scarth commented,
Thank you Thomas. And how will the Agent / group be informed about the assigned tickets ? What is the best practice on proffessional?
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Melanie Scarth commented,
Is it also possible to assign to groups - and then set a time limit in professional ? Meaning if nobody picks it up assign per day / shift of an agent ?