Alex
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Total activity14
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Last activity
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Activity overview
Latest activity by Alex-
Alex created a post,
Chat Rating on Transfer
From what I understand, currently, chat ratings apply to every agent that joins the chat, regardless of when ratings were given.We'd like a way to separate ratings per agent (i.e. ratings only appl...
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Alex commented,
Is it possible in the zopim widget?
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Alex commented,
Integrated Chat
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Alex commented,
As I mentioned in my last post, the problem with using a trigger that fires when a chat is requested is that chats are only requested when a user send their first message. I'm looking for behavior ...
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Alex commented,
Hi Devan, That link didn't work for me. Did you mean https://support.zendesk.com/hc/en-us/articles/360022186874-Targeting-key-visitors-with-proactive-chat ? I've looked into proactive triggers and ...
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Alex commented,
Yes. Though I have a different (additional) problem now as well. I realized that the way I had the trigger set up (fire when widget loaded) proactively sends messages to visitors even if they don't...
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Alex created a post,
Chat started printed multiple times
If you set a trigger to fire when a visitor has loaded the chat widget, and set it to send multiple messages, "Chat started" is printed once for every message sent. Ex: Chat started Chat started ...
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Alex commented,
Is the current behavior of external_id in relation to end-user creation described anywhere? From some testing, it seems like things currently work like this: No account with same email end-user ac...
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Alex created a post,
Multiple end-user phone numbers in Support API
AnsweredIs there a way to add multiple phone numbers to end-users in the support api? From what I gather, it's only possible to add a single primary phone number (which can be shared or direct line). Addin...