Sarah M

1. Zendesk updates
2. Announcements
3. Announcing Zendesk Gather

Is this functionality replacing the Community feature that's part of Guide? If so, what is the migration process? If not, where will documentation about that live?

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• Sarah M
• Created October 03, 2019 15:59
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Organizing knowledge base content in categories and sections

@Celine Thank you for this! Is setting the visibility of a section only available for Guide Enterprise, by chance? I tried this out, but the only way I could hide the section was to make it draft.....

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• Sarah M
• Edited June 24, 2019 19:35
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Organizing knowledge base content in categories and sections

@Celine Ladoire Thanks for the response! I was reading other threads and saw that permissions seemed to cascade down (so for example, if you delete a section then the articles within it get archive...

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• Sarah M
• Created June 13, 2019 15:24
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Organizing knowledge base content in categories and sections

@Trapta, I'm looking to create pieces of content that don't show up in the section browse pages. I'll be linking out to them from articles, but I don't want them cluttering up the section browse pa...

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• Sarah M
• Created June 13, 2019 13:33
• 0 votes