Kevin Lewis

1. Community
2. Support Q&A
3. One Touch Resolution Calculation

@Justin,   The real question I have is "How does one determine what a 'good' one touch resolution stat should be for their product/business?" It is nice to have the stat, but it pretty much means n...

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• Kevin Lewis
• Created August 29, 2016 16:24
• 1 vote

1. Community
2. Support Q&A
3. HTML Custom emails based on ticket priority/urgency

Thanks @seth. I did some testing with this yesterday, and now I am just working on refining how my table/columns look in the email. 

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• Kevin Lewis
• Created July 08, 2016 14:54
• 0 votes

1. Community
2. Support Q&A
3. Community tips using triggers

Does anyone have tips on how to set some custom trigger formatting to grab the attention of people? For example, if we log an urgent ticket, I would like people to be notified with some color codin...

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• Kevin Lewis
• Created June 30, 2016 18:25
• 1 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help Center CSS cookbook (Guide Professional and Enterprise)

Morning awesome people. I am trying to accomplish a few things with my search bar.    I would like the search bar to always stay centered in the image I have in the header of our page, but is shif...

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• Kevin Lewis
• Created May 11, 2016 15:05
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your Help Center theme (Guide Professional and Enterprise)

Hey folks, does anyone know why I can't get more than 3 images in a row on my home page?   The clear fix and table in CSS seem to be controlling this:   * Clearfix: contain floats */.clearfix:befo...

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• Kevin Lewis
• Created March 29, 2016 20:22
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your Help Center theme (Guide Professional and Enterprise)

It would be real nice if we could clone our live theme, so we can mess with it in a sandbox environment when thinking about big theme changes. Looks like I will be using the old copy and paste meth...

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• Kevin Lewis
• Created March 29, 2016 14:24
• 2 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help Center CSS cookbook (Guide Professional and Enterprise)

Thanks@Wes   That did not quite work for me. I might just end up creating a static list, but I would much rather have a dynamic list that shows recent articles and one that shows articles from a sp...

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• Kevin Lewis
• Created March 18, 2016 13:33
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help Center CSS cookbook (Guide Professional and Enterprise)

Hey ZD users!   I was wondering if anyone has had success creating their own custom Recent activity type lists? I wondering how I could add something similar to what ZD support has on their home pa...

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• Kevin Lewis
• Created March 11, 2016 22:04
• 0 votes

1. Community
2. User Tips & Tricks
3. Using Triggers to get the most out of Customer Satisfaction - Re-evaluation

This is great.  Thanks

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• Kevin Lewis
• Created April 12, 2013 21:47
• 0 votes