Segio Daniel Hernández

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4. Time Tracking app: metrics you need to be measuring

Hi guys! Thank you for the recipes! Im wondering if there's a way to know how many time a ticket spent in a status? i.e. How many time our tickets spent in hold or pending? And in which tickets a t...

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• Segio Daniel Hernández
• Created June 12, 2019 22:33
• 1 vote

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4. Explore recipes reference

Hi @Rob Thank you! There's a way to know how many time a ticket spent in a status? i.e. How many time our tickets spent in hold or pending? And in which tickets a trigger made changes? Thank you in...

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• Segio Daniel Hernández
• Created June 12, 2019 22:33
• 0 votes

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4. Explore recipe: Analyzing Knowledge Capture activity

Hi.   How I create a downloadable report that shows the views of all our articles?

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• Segio Daniel Hernández
• Created June 04, 2019 22:58
• 1 vote