Anna Lui

1. Zendesk updates
2. Announcements
3. Introducing Zendesk Messaging

Hi there,Is there the option to route the bot to a contact number like what we currently have in the web widget option where it's a hyperlink? Or will Messaging purely be routed to a "chat" agent? ...

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• Anna Lui
• Created February 09, 2021 22:40
• 0 votes

1. Guide
2. ...
3. Working with Answer Bot
4. Configuring Answer Bot in the Web Widget

Hi there, With the temporary suppression code of contact channels - is there any way we can add a set time? We currently have this code implemented across our sites but the "Get in touch" button al...

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• Anna Lui
• Created December 04, 2020 04:31
• 0 votes

1. Chat
2. ...
3. Configuring the Chat widget
4. Customizing the Chat widget for mobile devices

It would be great to be able to resize the widget on mobile/desktop :)

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• Anna Lui
• Created August 18, 2020 05:22
• 0 votes

1. Community
2. Feedback on Talk
3. [Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail

To be able to preset the schedule + greeting is absolutely needed. Especially since we are a multi-brand company of 18+. Having to manually set the greetings is a nightmare.

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• Anna Lui
• Created June 24, 2020 08:02
• 1 vote

1. Community
2. Feedback on Chat
3. Add the ability to set ticket field values from within Zendesk Chat

Hi there! Our team would love it if we could have the ability to add a custom field in our chat window.How can we register to be part of EAP? The above link doesn't work. Is there a rough timeline ...

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• Anna Lui
• Created April 22, 2020 03:12
• 2 votes