Stephanie Langlois
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Total activity31
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Last activity
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Activity overview
Latest activity by Stephanie Langlois-
Stephanie Langlois commented,
Hi Aime,Yes, it's very simple to connect multiple brands. Your client will need to go through the flow 1 time per page that they wish to connect.
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Stephanie Langlois commented,
Ayuda Wildbrands we are wrapping up the Beta phase of the program and should be making it generally available soon. If you'd like to be considered for the early access program, your account manager...
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Stephanie Langlois commented,
Hello, The only way to reply to a voice message with a voice message at this time is for an agent to separately record a response and then attach the voice recording to a new reply on the ticket.
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Stephanie Langlois created an article,
Announcing an upcoming WhatsApp conversation pricing test
Announced on Test period October 30, 2020 February 1, 2021 to May 1, 2021 Recently, WhatsApp announced that they are piloting a new pricing model based on conversations, rather than their c...
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Stephanie Langlois commented,
Hi Adam Eisenman,If you see the warning message flash when sending a message outside the 24-hour window, it should also be tracked in the ticket event history. However, we know that this isn't alwa...
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Stephanie Langlois commented,
Hi Ivan Parodi,You need to pay for the Social Messaging add-on and if you wish to use WhatsApp, you need to pay for each number you wish for us to connect to the WhatsApp Business API. To clarify f...
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Stephanie Langlois commented,
Hi Sebastian Juul Jensen,When connecting a phone number to the WhatsApp API, we need to connect it to a single business manager so if all your Facebook pages are in the same business manager, you c...
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Stephanie Langlois commented,
Hi Eugene Ooi there are a number of small things we'd need to check to see what's causing the error, such as capitalization caused by the WeChat dashboard being translated from Chinese. Can you ple...
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Stephanie Langlois commented,
I definitely hear what you're saying. The unfortunate fact is that this is the same case for all WhatsApp Business Solution Providers, we are all subject to the same policies and restrictions. This...
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Stephanie Langlois commented,
Hi Federico CuelhoThis is a very special type of account and our suspicion is this status is only offered to top end brands or brands that do a lot of business with Facebook. However the reality is...