Stephanie Langlois
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Total activity31
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Last activity
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Activity overview
Latest activity by Stephanie Langlois-
Stephanie Langlois commented,
Hello, The only way to reply to a voice message with a voice message at this time is for an agent to separately record a response and then attach the voice recording to a new reply on the ticket.
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Stephanie Langlois created an article,
Announcing an upcoming WhatsApp conversation pricing test
Announced on Test period October 30, 2020 February 1, 2021 to May 1, 2021 Recently, WhatsApp announced that they are piloting a new pricing model based on conversations, rather than their c...
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Stephanie Langlois commented,
Hi Adam Eisenman,If you see the warning message flash when sending a message outside the 24-hour window, it should also be tracked in the ticket event history. However, we know that this isn't alwa...
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Stephanie Langlois commented,
Hi Ivan Parodi,You need to pay for the Social Messaging add-on and if you wish to use WhatsApp, you need to pay for each number you wish for us to connect to the WhatsApp Business API. To clarify f...
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Stephanie Langlois commented,
Hi Sebastian Juul Jensen,When connecting a phone number to the WhatsApp API, we need to connect it to a single business manager so if all your Facebook pages are in the same business manager, you c...
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Stephanie Langlois created an article,
Release Notes Through 2020-02-28
Explore New [Explore permissions] The "Custom Roles & Light Agents" EAP is now GA! Customers on Support Enterprise can now manage their access to Explore using their Support roles. See announcemen...
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Stephanie Langlois commented,
Hi Eugene Ooi there are a number of small things we'd need to check to see what's causing the error, such as capitalization caused by the WeChat dashboard being translated from Chinese. Can you ple...
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Stephanie Langlois created an article,
Release Notes Through 2020-02-21
Explore New [Query Builder] In order to help you better understand the impact of changes you are making, we have added in the Query Builder the list of dashboards in which that query is being used...
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Stephanie Langlois created an article,
Release Notes Through 2020-02-14
Explore Fixed [Sharing outside of Zendesk EAP] When accessing a dashboard using a link, the data is based on the users' browser timezone. [Explore viewer] When accessing Explore for the first time...
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Stephanie Langlois created an article,
Release Notes Through 2020-02-07
Explore New We've launched the Tag Reporting Improvements EAP, which will enable you to better report on the data that matters to you based on the presence and/or absence of tags. More information...