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Stephanie Langlois

Zendesk Product Manager
  • Total activity
    28
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Activity overview

Latest activity by Stephanie Langlois
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    Stephanie Langlois commented,

    Hi Adam Eisenman,If you see the warning message flash when sending a message outside the 24-hour window, it should also be tracked in the ticket event history. However, we know that this isn't alwa...

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    Stephanie Langlois commented,

    Hi Ivan Parodi,You need to pay for the Social Messaging add-on and if you wish to use WhatsApp, you need to pay for each number you wish for us to connect to the WhatsApp Business API. To clarify f...

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    Stephanie Langlois commented,

    Hi Sebastian Juul Jensen,When connecting a phone number to the WhatsApp API, we need to connect it to a single business manager so if all your Facebook pages are in the same business manager, you c...

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    Stephanie Langlois created an article,

    Release Notes Through 2020-02-28

    Explore New [Explore permissions] The "Custom Roles & Light Agents" EAP is now GA! Customers on Support Enterprise can now manage their access to Explore using their Support roles. See announcemen...

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    Stephanie Langlois commented,

    Hi Eugene Ooi there are a number of small things we'd need to check to see what's causing the error, such as capitalization caused by the WeChat dashboard being translated from Chinese. Can you ple...

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    Stephanie Langlois created an article,

    Release Notes Through 2020-02-21

    Explore New [Query Builder] In order to help you better understand the impact of changes you are making, we have added in the Query Builder the list of dashboards in which that query is being used...

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    Stephanie Langlois created an article,

    Release Notes Through 2020-02-14

    Explore Fixed [Sharing outside of Zendesk EAP] When accessing a dashboard using a link, the data is based on the users' browser timezone. [Explore viewer] When accessing Explore for the first time...

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    Stephanie Langlois created an article,

    Release Notes Through 2020-02-07

    Explore New We've launched the Tag Reporting Improvements EAP, which will enable you to better report on the data that matters to you based on the presence and/or absence of tags. More information...

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    Stephanie Langlois commented,

    I definitely hear what you're saying. The unfortunate fact is that this is the same case for all WhatsApp Business Solution Providers, we are all subject to the same policies and restrictions. This...

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    Stephanie Langlois commented,

    Hi Federico CuelhoThis is a very special type of account and our suspicion is this status is only offered to top end brands or brands that do a lot of business with Facebook. However the reality is...