Sarah C
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Last activity
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Activity overview
Latest activity by Sarah C-
Sarah C created an article,
My forecast query is showing values less than zero
Issue My forecast query is showing values less than zero, but this doesn't make sense within the context of the data. Resolution This often occurs when partial data from the current month is skewin...
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Sarah C commented,
Hi Samuel Johnson and Lou,You will want to create a bookmark of the filters you want and then pin the bookmark. Then your scheduled dashboards will use the pinned filters. You can learn more about ...
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Sarah C created an article,
Why is my query incorrectly reporting on the group that made an update to a ticket?
Question An agent left a comment on a ticket and then reassigned the ticket to a new group. Why is my query incorrectly reporting that the new group was the one that made the update to the ticket? ...
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Sarah C created an article,
Why is there a week 53 on my query?
Question My query is displaying week 53. Why is this? Answer This happens because the last week of one year and the first week of another year often coexist. In this case, Explore breaks this data ...
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Sarah C created an article,
Why is the metric or attribute in my formula displaying incorrect data?
Question Why isn’t my calculated attribute or metric pulling up the right values? I added a metric to my formula but the information is incorrect. What am I doing wrong? Why is my metric not displa...
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Sarah C created an article,
Why can't I see the most recent month on the "Tickets created by month/year" report?
Question I am viewing the Tickets created by month/year report on the Zendesk Support default dashboard in Explore. Why don't I see the most recent month's data on the report? Answer The query of ...
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Sarah C created an article,
Why didn't the CSAT report count my ticket survey?
Question Why isn't my ticket survey being counted in the CSAT statistics? Answer CSAT statistics in Explore reporting are created via the satisfaction offered or satisfaction unoffered field. If a ...
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Sarah C created an article,
Why does excluding tags on the filter increase the number of results?
Question I am trying to exclude ticket tags from my query but when I do it, the results increase or change in a weird way. How can I exclude tags from my reports? Answer To exclude tickets with spe...
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Sarah C created an article,
Will my custom dataset still receive updates from Zendesk?
Question If I create a new dataset, does the dataset sync on the same interval as the default datasets? Answer Yes. Updates will sync to custom datasets on the same interval as updates sync to the ...
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Sarah C created an article,
Why are some of my SLA tickets not counting as SLA tickets in Explore?
Question Some of the the tickets that have an SLA policy applied to them are not showing up in my Explore report on SLA tickets. Why are some of them not being counted? Answer A ticket only counts ...