Sarah C
-
Total activity10
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions4
Activity overview
Latest activity by Sarah C-
Sarah C created an article,
Why are some of my SLA tickets not counting as SLA tickets in Explore?
Question Some of the the tickets that have an SLA policy applied to them are not showing up in my Explore report on SLA tickets. Why are some of them not being counted? Answer A ticket only counts ...
-
Sarah C created an article,
Why do I see "CCs suspension threshold" in the audit log?
Question I was looking through our audit log and noticed this activity: CCs suspension threshold. Where does this come from? Answer The CCs suspension threshold was created when you enabled automat...
-
Sarah C created an article,
How do I reorder datatips?
Question I want to display datatips chronologically. Can I reorder datatips in Zendesk Explore? Answer Yes, you can reorder datatips by creating a standard calculated metric. To reorder datatips ...
-
Sarah C commented,
Hi Ellen, For your second question, it's not a bug! Due to the way Explore pulls data from the API endpoints, specifically the incremental API. This keeps track of everything in your entire accoun...
-
Sarah C commented,
Official comment Hi Joey, You can use metrics and attributes in Explore to show the events of a call. It sounds like in particular you're interested in seeing the agent call leg (for more information on call legs a...
-
Sarah C commented,
Official comment Hi Amit, To get this kind of query, you're going to want to create custom metrics for each value for Field X (let's say it has values ValueA, ValueB, and ValueC. You will want to use the same formu...