Dr. J
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Activity overview
Latest activity by Dr. J-
Dr. J commented,
Thanks Jennifer & team for continuing to keep this list up to date — we all greatly appreciate it!
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Dr. J created an article,
Ticket sharing, and secure attachments
Question: Why do my attached files not show up when I share a ticket with a partner? Answer: As an outstanding security measure, you can enable secure attachments in your Support instance. In gen...
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Dr. J commented,
Great tip, thanks Jake!
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Dr. J created an article,
Seeing an error when trying to setup Zendesk Provisioned SSL?
Issue Symptoms When trying to provision my site with Zendesk SSL, I see the error Zendesk-provisioned SSL is enabled, however Zendesk was unable to obtain a certificate from Let's encrypt. Resoluti...
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Dr. J commented,
Awesome, thanks Rebecca!
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Dr. J commented,
Hi there Robert, thanks for your feedback — actually, a significant portion of this article describes the use of custom placeholders in your Macros and other communication. You can use Organization...
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Dr. J commented,
Hi there Robert - my apologies for any confusion. For my example, "Lesson Day" is a custom field on the user, not on the organization. Since a student would have a lesson on Mondays, it wouldn't m...
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Dr. J commented,
Hi Robert - I don't think this was removed, but may have not been present in relation to customer lists. I'm going to open up a ticket with you, and we'll see if we can get this squared away for y...
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Dr. J commented,
Hi @Robert - thanks for reaching out! — it looks like Organization fields may not be available in Customer lists at this time, but any User field, or tag, will work nicely. Sorry for any confusion!
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Dr. J commented,
Hi there Erik! - thanks for reaching out, and welcome to the family! Since many of our beloved customers are in the software incident, the natural design, and implication is that it's a "Problem" l...