Dr. J
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Last activity
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Activity overview
Latest activity by Dr. J-
Dr. J commented,
Thanks Frank - the team will be in touch soon to help with this, thank you for your patience, and for opening a ticket, sir!
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Dr. J commented,
Hi there Frank! - yep, you're 100% on the mark, as there can only be one default SSO method selected. If you're seeing that behavior, then it's likely something is a bit amiss. What I've reccomme...
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Dr. J commented,
Hey there Frank — for your new link "Sign in for agents" - are you hyperlinking to SUBDOMAIN.zendesk.com/agent ?I believe that should redirect to the appropriately specified authentication strategy...
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Dr. J commented,
Thanks Jennifer & team for continuing to keep this list up to date — we all greatly appreciate it!
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Dr. J created an article,
Ticket sharing, and secure attachments
Question: Why do my attached files not show up when I share a ticket with a partner? Answer: As an outstanding security measure, you can enable secure attachments in your Support instance. In gen...
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Dr. J commented,
Great tip, thanks Jake!
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Dr. J created an article,
Seeing an error when trying to setup Zendesk Provisioned SSL?
Issue Symptoms When trying to provision my site with Zendesk SSL, I see the error Zendesk-provisioned SSL is enabled, however Zendesk was unable to obtain a certificate from Let's encrypt. Resoluti...
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Dr. J commented,
Awesome, thanks Rebecca!
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Dr. J commented,
Hi there Robert, thanks for your feedback — actually, a significant portion of this article describes the use of custom placeholders in your Macros and other communication. You can use Organization...
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Dr. J commented,
Hi there Robert - my apologies for any confusion. For my example, "Lesson Day" is a custom field on the user, not on the organization. Since a student would have a lesson on Mondays, it wouldn't m...