Dr. J
-
Total activity346
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes151
-
Subscriptions175
Activity overview
Latest activity by Dr. J-
Dr. J commented,
Thanks Frank - the team will be in touch soon to help with this, thank you for your patience, and for opening a ticket, sir!
-
Dr. J commented,
Hi there Frank! - yep, you're 100% on the mark, as there can only be one default SSO method selected. If you're seeing that behavior, then it's likely something is a bit amiss. What I've reccomme...
-
Dr. J commented,
Hey there Frank — for your new link "Sign in for agents" - are you hyperlinking to SUBDOMAIN.zendesk.com/agent ?I believe that should redirect to the appropriately specified authentication strategy...
-
Dr. J commented,
Thanks Jennifer & team for continuing to keep this list up to date — we all greatly appreciate it!
-
Dr. J created an article,
Ticket sharing, and secure attachments
Question: Why do my attached files not show up when I share a ticket with a partner? Answer: As an outstanding security measure, you can enable secure attachments in your Support instance. In gen...
-
Dr. J commented,
Great tip, thanks Jake!
-
Dr. J created an article,
I am seeing an error when trying to setup Zendesk Provisioned SSL
Issue Symptoms When trying to provision my site with Zendesk SSL, I see the error Zendesk-provisioned SSL is enabled, however Zendesk was unable to obtain a certificate from Let's encrypt. Resoluti...
-
Dr. J commented,
Awesome, thanks Rebecca!
-
Dr. J commented,
Hi there Robert, thanks for your feedback — actually, a significant portion of this article describes the use of custom placeholders in your Macros and other communication. You can use Organization...
-
Dr. J commented,
Hi there Robert - my apologies for any confusion. For my example, "Lesson Day" is a custom field on the user, not on the organization. Since a student would have a lesson on Mondays, it wouldn't m...