Dr. J
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Activity overview
Latest activity by Dr. J-
Dr. J commented,
Thanks Jennifer & team for continuing to keep this list up to date — we all greatly appreciate it!
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Dr. J created an article,
Ticket sharing, and secure attachments
Question: Why do my attached files not show up when I share a ticket with a partner? Answer: As an outstanding security measure, you can enable secure attachments in your Support instance. In gen...
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Dr. J commented,
Great tip, thanks Jake!
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Dr. J commented,
One quick update, friends — as above, please be very careful if you are an Enterprise customer, and have referenced a Brand in your Conditional fields (or a field tied to a brand), please be sure t...
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Dr. J created an article,
Seeing an error when trying to setup Zendesk Provisioned SSL?
Issue Symptoms When trying to provision my site with Zendesk SSL, I see the error Zendesk-provisioned SSL is enabled, however Zendesk was unable to obtain a certificate from Let's encrypt. Resoluti...
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Dr. J commented,
Good point! 😉 Nice spot — rest assured, that was fine. #EagleEye #JustKeepingYouOnYourToes
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Dr. J created an article,
Conditional Fields app: What you need to know BEFORE you edit, or remove ticket fields
One of our beloved clients recently reached out with a puzzling issue: “Help! - Our ticket fields are no longer behaving properly, some fields appear, others not . . . This issue is preventing an e...
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Dr. J commented,
Awesome, thanks Rebecca!
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Dr. J commented,
Hi there Robert, thanks for your feedback — actually, a significant portion of this article describes the use of custom placeholders in your Macros and other communication. You can use Organization...
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Dr. J commented,
Hi there Robert - my apologies for any confusion. For my example, "Lesson Day" is a custom field on the user, not on the organization. Since a student would have a lesson on Mondays, it wouldn't m...