Dr. J
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Activity overview
Latest activity by Dr. J-
Dr. J commented,
Hey team — hope that you’re doing well!Just wanted to check in on this, and see if there is anything you need immediately, or if we should add this to our agenda for our next sync, or set up a quic...
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Dr. J commented,
Thanks for documenting this! ♥️
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Dr. J commented,
Thanks Jennifer & team for continuing to keep this list up to date — we all greatly appreciate it!
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Dr. J created an article,
Ticket sharing, and secure attachments
Question: Why do my attached files not show up when I share a ticket with a partner? Answer: As an outstanding security measure, you can enable secure attachments in your Support instance. In gen...
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Dr. J commented,
Great tip, thanks Jake!
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Dr. J created an article,
Seeing an error when trying to setup Zendesk Provisioned SSL?
Issue Symptoms When trying to provision my site with Zendesk SSL, I see the error Zendesk-provisioned SSL is enabled, however Zendesk was unable to obtain a certificate from Let's encrypt. Resoluti...
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Dr. J commented,
Awesome, thanks Rebecca!
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Dr. J commented,
Hi there Robert, thanks for your feedback — actually, a significant portion of this article describes the use of custom placeholders in your Macros and other communication. You can use Organization...
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Dr. J commented,
Hi there Robert - my apologies for any confusion. For my example, "Lesson Day" is a custom field on the user, not on the organization. Since a student would have a lesson on Mondays, it wouldn't m...
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Dr. J commented,
Hi Robert - I don't think this was removed, but may have not been present in relation to customer lists. I'm going to open up a ticket with you, and we'll see if we can get this squared away for y...