Vaishnav Gupta
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Last activity
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Activity overview
Latest activity by Vaishnav Gupta-
Vaishnav Gupta commented,
Hey ZD team -Our chat agents (in agent workspace) are linking articles through Knowledge capture app but it is not getting reflected in their engagement metrics. This is leading to huge under-repor...
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Vaishnav Gupta commented,
Hey! Does skill-based routing work in agent workspace and can we send a ping at the time chat is initiated to create tags (and map it to skills)
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Vaishnav Gupta commented,
Hi Brett, Are we planning to have "continue chat" option in agent workspace as well?
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Vaishnav Gupta commented,
Hi! After an agent transfers chat to another group, the existing chat window doesn't go away for them. When they try to close the window (because they should no longer be assigned to the chat), it ...
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Vaishnav Gupta commented,
Hi ZD team, As per this article, are these improvements going to be globally available by 30th September? Particularly the ones around text box resizing, text box freeze when you scroll down and si...