
Michael Rieder
Application and Knowledge Manager @ a versatile transport company | BLS is one of Switzerland’s largest transport companies. In our core rail business, we operate the Bern S-Bahn, which is the second-largest suburban railway network in Switzerland. We also operate the western lines of the Central Switzerland S-Bahn. BLS provides tourist transport services as well.
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Total activity101
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Last activity
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Activity overview
Latest activity by Michael Rieder-
Michael Rieder commented,
Hi Brandon Tidd Good point. I've been thinking about that, too. You can define two rules in the automation for the CSAT by adding the channel as a condition. Then there is one automation per channe...
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Michael Rieder commented,
Hi Brandon Tidd There is a way by combining a new ticket field (send SMS for ex.), an automation and a trigger: Automation Trigger Unfortunately, the {{satisfaction.rating_url}} is very long. ...
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Michael Rieder created a post,
CSAT via SMS | How do we short the satisfaction url?
We did some testing to use the texting feature in Zendesk to send CSAT survey via SMS. Unfortunately, the {{satisfaction.rating_url}} is very long. This drives the cost per SMS. Therefore I would l...
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Michael Rieder commented,
Super Tipp {{ticket.created_at | date: "%d/%m/%Y"}} :-))
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Michael Rieder commented,
Paul Hendrix we have set up SSO in our sandbox by setting the configuration under [yoursandboxaccount].zendesk.com/admin/security/sso
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Michael Rieder commented,
This is indeed a blind spot which should be state of the art in explore.
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Michael Rieder commented,
Hi there, You can configure an automation in this case if you know the customers e-mail-adress from another conversation or from another source such as your CRM. Please make sure that your privacy ...
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Michael Rieder commented,
Hi there, You can configure an automation in this case if you know the customers e-mail-adress from another conversation or from another source such as your CRM. Please make sure that your privacy ...
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Michael Rieder commented,
When I select [channel] as column no data appear in this specific column. I would expect information about how the ticket was sent in (phone, api...) in this column.
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Michael Rieder commented,
I would appreciate to export more than 2'000 rows or are there any technical limitations to that?