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Bernard

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Latest activity by Bernard
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    Bernard commented,

    Hello Zendesk Support I would like to know if there is a way to send an automatic mail (we will build it on our side) to a customer who rated with "Satisfied" (no matter if it is with or w/o commen...

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    Bernard commented,

    Hello Zendesk Support I hope you are fine.  I have to migrate this graph from Insight to Explore. But I have no idea about which dataset I have to use. I Did not find anywhere the attribute Week (m...

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    Bernard commented,

    Hello There If we want to have the total amount of touched tickets, we have to create a Metric which would be the sum of, one touched, two touched and multiple touched tickets? If yes, In which Dat...

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    Bernard commented,

    Hello Chris It seems that this metric is a customized one (calculated metric) and not a pre-built one. I did not find it in "ticket updates" dataset, on my side. Kind regards Bernard.