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Mario Amicarelli

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Latest activity by Mario Amicarelli
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    Mario Amicarelli commented,

    I would like to set up a view with ticket tags as a view column, but that does not appear to be an option: Is it possible to set up a view that has a column that displays all tags associated with a...

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    Mario Amicarelli commented,

    One of my agents just started noticing this a few days ago. Looking back at old tickets that received the bad rating, this appears to be the root cause. I have seen a few good suggestions regarding...

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    Mario Amicarelli commented,

    I am running into an issue similar to the one that Emiliano posed - I need to add a support address that happens to be an end user in Zendesk. However, the end user profile has 102 associated ticke...

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    Mario Amicarelli commented,

    Yes, that worked perfectly! Thanks for the clear direction, Brett!

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    Mario Amicarelli created a post,

    View end users with no tickets

    Answered

    We have multiple end users in our system that have zero tickets associated to them, either as the requester or as a CC. Is there a view or a report that we can run to see all end users that have ze...