Thomas de Silva
Helping Zendesk customers to become awesome at CX
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Total activity319
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Last activity
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Member since
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Following0 users
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Votes93
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Activity overview
Latest activity by Thomas de Silva-
Thomas de Silva commented,
Hi Pete N. So basically callback the callback is enabled when using IVR if you have enabled it on the number. The only thing is the that is not is the default callback message. So you need to inclu...
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Thomas de Silva commented,
Celia Sorry, no updates yet. Rohan Gupta Can you shed some light on this? #helpsome regards,Thomas de SilvaZendesk Consultant @ helphouse.io
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Thomas de Silva commented,
Hi Jay McCormack If you are on the enterprise plan you have the possibility to create several schedules. Then you can create a dedicate schedule for Talk and use this in the routing settings. Whene...
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Thomas de Silva commented,
Hi guys. The fix Patricia Pérez-Hinojosa suggested works, but please be aware. There can be no underscores in the DC string name, that won't work. #helpsome regards,Thomas de Silva Zendesk Cons...
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Thomas de Silva commented,
Hi Brett Bowser Do you know if a fix for "Only plain text is supported at this time. You cannot add rich text formatting or images" is on its way? It would be nice to be able to use e.g. pictures ...
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Thomas de Silva commented,
Hi Wolf Hilbl Can you please tell me if you have callback or voicemail enabled? If a customer hangs up the call is not categorized as "missed". #helpsome regards,Thomas de SilvaZendesk Consulta...
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Thomas de Silva commented,
Tiffany Green But "Status" is mentioned in this list Some available ticket fields include the following: requester assignee collaborator sharedWith status ticket_form_id (the ticket form drop...
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Thomas de Silva commented,
Hi Wolf Hilbl Can you please check if "Create ticket for abandoned calls?" is still enabled for all your numbers? #helpsome regards,Thomas de SilvaZendesk Consultant @ helphouse.io
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Thomas de Silva commented,
Hi Opeyemi Alonge Can you describe the workflow a bit more detailed? E.g. What should happen when agent solved for approval. Do you need to send communication to end-user or can the message to en...
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Thomas de Silva commented,
Hi Chris Fellows. Is it actually possible to hide status fields and what would the correct JSON syntax be? I tested hiding the "Submit at solved" with but it doesn't work. [{"name": "status", "v...