Ahamed
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Last activity
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Activity overview
Latest activity by Ahamed-
Ahamed commented,
Hi Brett, Thanks for this. I am a bit confused here, where do I select this from or do I have to edit the metric I have created ? I am unable to find Average on hold time metric and Average pendi...
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Ahamed commented,
Hi Nicole, Thanks for your prompt response. Please see the attached image. The numbers don't add up. Also is there a way I can just get the Full Resolution time without the On hold and pending with...
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Ahamed commented,
Hi Guys, I am trying to generate a report to calculate Average resolution per agent excluding on hold and pending time. I followed the above method but the output wasn't something what I expected. ...