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Tom Skjönsberg

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Activity overview

Latest activity by Tom Skjönsberg
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    Tom Skjönsberg commented,

    Hi Cheeny, There is nowhere to edit the live data queries. They can be edited for colors and datatips, and I can add alerts, but not edit the query. Also, only the live data filters will impact wha...

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    Tom Skjönsberg created a post,

    Live data filtering

    Having just gotten access to the live data in Explore I am looking for some filtering tips. For some reason Zendesk seems to have chosen to limit the filtering to only single choice for live data, ...

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    Tom Skjönsberg commented,

    The request was made 2 years ago, for something that is considered an extremely basic metric in any CS environment. Can someone from Zendesk reply and explain what is taking such a long time for this?

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    Tom Skjönsberg commented,

    Have been looking through the recipes and trying to customize them to have the week start on Monday. However I have not had any luck so far. Does anyone have a good solution for how to have this di...

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    Tom Skjönsberg commented,

    Brett Bowser Do the product managers have any comment on why there was a change made to the default start of week day? Why was it changed from Monday to Sunday as start of the week without any prop...

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    Tom Skjönsberg commented,

    So apart from changing the default to be week starting on Sunday without notice, has there been any updates to when we can expect this to be added?

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    Tom Skjönsberg created a post,

    Chat transfers not displaying in query

    I am trying to count transferred chats in a query, which should be simple enough using the Transferred chats or Transfers metrics. However, while testing for this the transfers do not appear to be ...

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    Tom Skjönsberg commented,

    Thank you for your answer Devan. I made a post in the product feedback forum as well. I was sort of expecting this answer, as I have seen the same limitations in many scheduling and reporting tools...

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    Tom Skjönsberg created a post,

    Report on shifts spread across 2 days

    Basically I have two night shifts that are creating an issue for generating decent shift reports. The shifts we have are spread across two sites, and look as follows: 06:00-14:0008:00-16:0014:00-22...

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    Tom Skjönsberg created a post,

    Report on shifts overlapping days

    I was looking at the recipe posted here in order to modify it for our use, but I am running in to an issue due to our shifts setup. Basically I have two night shifts that is creating an issue for g...