This is awful. I saw a feature request "Visitor WAS served", 4 YEARS ago, and still nothing added. Please get this implemented ASAP. It's so awkward to visitors when I see "Leave us a message", whe...
I can safely say, this is awful there is no "Visitor WAS served" trigger anywhere. If I finish out a convo quickly with someone, and leave chat, it triggers, leaving an AWFUL experience for visitors.