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Hitesh Goenka

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Latest activity by Hitesh Goenka
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    Hitesh Goenka created a post,

    Automate the ticket field value for Date and Time

    When a ticket comes in, we acknowledge it and change the status from New to Open. So, we need to capture the date and time of this event. These 2 are custom ticket fields with the type as Date and ...

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    Hitesh Goenka commented,

    Any update on this?We really need to exclude the merged tickets in Explore analytics. So, we may get unique tickets in the data.

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    Hitesh Goenka commented,

    Hi Brett, Suppose there are multiple people working on a ticket. After a shift ends, the ticket is transferred to someone in the next shift. So, when the current assignee changes the assignee, a ma...

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    Hitesh Goenka created a post,

    Add multiple email addresses to send email updates

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    Hi, I need to add a trigger where an email will be sent to a particular email id to whom a ticket is assigned. For this, I need to add a list of email addresses of my team members in the Zendesk da...