Sean Cuevas

Total activity

54
Last activity

June 07, 2019 17:58
Member since

February 10, 2014 20:18
Following

0 users
Followed by

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Votes

23
Subscriptions

24

Activity overview

Latest activity by Sean Cuevas

Sean Cuevas commented, June 09, 2017 16:52
This is actually Frank (I work for Sean). IE / Edge combined represents less than 5% of the browsers now, and for our SMB audience it represents as close to zero as you can get. That number would b...
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- Sean Cuevas
- Created June 09, 2017 16:52
- 2 votes
Sean Cuevas created a post, March 24, 2017 16:33
Easy HTML5 Details Accordion Sections in Articles
1. Community
2. User Tips & Tricks
We discovered that you can use the HTML5 Details tag to create accordion sections in Help Center Articles. There are some limitations imposed by ZenDesk's editor, but you can work around them. The ...
- Sean Cuevas
- Created March 24, 2017 16:33
- 13 followers
- 13 comments
- 3 votes
Sean Cuevas commented, January 12, 2017 17:34
Just tested this and can confirm that it works! Thanks for the tip Andrew!
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- Sean Cuevas
- Created January 12, 2017 17:34
- 0 votes
Sean Cuevas commented, April 11, 2016 19:27
I'm looking to report not on the # of reopens we've had among our tickets but instead the # of tickets that have had at least one reopen. How would I create this metric?
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- Sean Cuevas
- Created April 11, 2016 19:27
- 0 votes
Sean Cuevas commented, December 14, 2015 20:24
Perfect. Thank you Joseph.
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- Sean Cuevas
- Created December 14, 2015 20:24
- 0 votes
Sean Cuevas commented, December 11, 2015 20:42
Hi There, How would I create a metric that only returns tickets that have two specific tags? I too am trying to avoid using filters for this.
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- Sean Cuevas
- Edited December 11, 2015 20:49
- 0 votes
Sean Cuevas commented, April 30, 2015 17:10
Hi Kenny and Mark. Which Help Center theme are you two running?
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- Sean Cuevas
- Created April 30, 2015 17:10
- 0 votes