Sean Cuevas
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Total activity55
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Last activity
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Member since
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Following0 users
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Votes23
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Activity overview
Latest activity by Sean Cuevas-
Sean Cuevas commented,
This is actually Frank (I work for Sean). IE / Edge combined represents less than 5% of the browsers now, and for our SMB audience it represents as close to zero as you can get. That number would b...
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Sean Cuevas created a post,
Easy HTML5 Details Accordion Sections in Articles
We discovered that you can use the HTML5 Details tag to create accordion sections in Help Center Articles. There are some limitations imposed by ZenDesk's editor, but you can work around them. The ...
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Sean Cuevas commented,
Just tested this and can confirm that it works! Thanks for the tip Andrew!
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Sean Cuevas commented,
I'm looking to report not on the # of reopens we've had among our tickets but instead the # of tickets that have had at least one reopen. How would I create this metric?
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Sean Cuevas commented,
Perfect. Thank you Joseph.
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Sean Cuevas commented,
Hi There, How would I create a metric that only returns tickets that have two specific tags? I too am trying to avoid using filters for this.
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Sean Cuevas commented,
Hi Kenny and Mark. Which Help Center theme are you two running?
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Sean Cuevas commented,
I'd like to see this too. Our about field has over 100 options and keeping it neat while expanding it takes over an hour especially since the tags created by the name need to be edited slightly.