Avatar

Matthew

  • Total activity
    8
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    1
  • Subscriptions
    4

Activity overview

Latest activity by Matthew
  • Avatar

    Matthew commented,

    1. Community
    2. Support Q&A
    3. Text line on Ticket Forms?

    Hello, Is there a way to accomplish this within the agent screen?Use case: We have different payment programs for our customers depending on specific criteria. We have these broken down in a tree s...

  • Avatar

    Matthew created a post,

    Attribute across ticket fields

    1. Community
    2. Explore Q&A

    Currently I have a report that has multiple ticket fields selected. The issue is the report is very large and not email friendly. My question is, can I create a group or set to clean this up?Exampl...

    • Matthew
    • Edited
    • 3 followers
    • 1 comment
    • 0 votes
  • Avatar

    Matthew created a post,

    What view(s) is a ticket under

    1. Community
    2. Support Q&A

    Is there a way to determine what Views a ticket is under? Sometimes I am not able to locate a ticket in the view it should be in, and would like to know exactly what view it is in to determine what...

    • Matthew
    • Created
    • 2 followers
    • 1 comment
    • 0 votes