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Latest activity by Matthew
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    Matthew commented,

    Hello, Is there a way to accomplish this within the agent screen?Use case: We have different payment programs for our customers depending on specific criteria. We have these broken down in a tree s...

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    Matthew created a post,

    Attribute across ticket fields

    Currently I have a report that has multiple ticket fields selected. The issue is the report is very large and not email friendly. My question is, can I create a group or set to clean this up?Exampl...

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    Matthew created a post,

    What view(s) is a ticket under

    Is there a way to determine what Views a ticket is under? Sometimes I am not able to locate a ticket in the view it should be in, and would like to know exactly what view it is in to determine what...