Francesco Mantovani
- Total activity 29
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Activity overview
Latest activity by Francesco Mantovani-
Francesco Mantovani commented,
"Add a hidden filter to the dashboard" is the solution. I don't see why adding also "Create a custom attribute"? Is just confusing. I mean, thank you, I know know that I can use the "Standard Cal...
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Francesco Mantovani commented,
however my Ticket Solved and the Agent Comment number are always the same
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Francesco Mantovani commented,
Best KPI ever. More of these please
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Francesco Mantovani commented,
Backlog Tickets By Month : the link is broken https://explore.zendesk.com/hc/en-us/articles/360034489753-Explore-recipe-Backlog-tickets-by-month
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Francesco Mantovani commented,
However the metric doesn't tell if the SLA was breached or not which is the most important. Do you have a graphic for that?
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Francesco Mantovani commented,
@Rob I'm facing a very buggy behaviour following your instructions. If I copy/paste your query: SUM(Hourly rate)*SUM(Total time spent (hours)) I receive this error: "There's an issue with the form...
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Francesco Mantovani commented,
I receive this error: "The set of calculations Calculated member named 'SUM(updatehandlingtimehrs-81a76591b6)' references 'Changes - New value' which is unknown as attribute. isn’t valid. Adjust th...
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Francesco Mantovani commented,
In step 1 it said: "Select Support: Ticket Events." There's no such dataset
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Francesco Mantovani commented,
The "% Unsolved incidents" is not working, not sure why. I'm using "Product affected" (basically is a list of product we use) instead of "Ticket problem ID" but his shouldn't metter
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Francesco Mantovani commented,
My graphic doesn't look the same I would like to have columns instead like yours