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Josh

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Latest activity by Josh
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    Josh commented,

    Hi Gail I have been using the "Ask Users to Register" setting which is perfect for what we need, and the CCs are retained. However it seems that when a user adds a CC who doesn't have an account, t...

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    Josh commented,

    Hi all I'm having the same issue at Tara from above, in that the article states that unverified users cannot submit tickets, however this doesn't seem to be working. Specifically with "Ask users to...

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    Josh commented,

    Hi Gail If the CC'd user does just ignore the registration email, they are then able to submit tickets without verifying their address, which is what I'm trying to avoid. Is there a way to stop unv...

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    Josh commented,

    Hi Gail, Most of the people who are CC'd on tickets to us are not our direct users and so don't need accounts. Is there another way to keep the CCs from a new request without them being added as us...

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    Josh commented,

    Thanks for the fast response. The automatic registration email is configured in the settings and I can't find the option to turn off or change the emails sent specifically to CCs.

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    Josh created a post,

    CC registration email

    Hi all I’m trying to set up our support desk and I’m having trouble with CCs. I have it set up so new users receive a registration email and can register themselves. However, when a user sends a re...