James Kwon
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Activity overview
Latest activity by James Kwon-
James Kwon commented,
Chris Fellows Tags are enabled. I also toggled the Force unassign tickets from on back to off. I tested again and it still isn't working. I tested on an open and pending ticket that had the same as...
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James Kwon commented,
I'm having the same issue. I tested the app in Sandbox and tickets seem to remain assigned to the agent even though they set their OOO to unavailable.