James Kwon

Total activity

6
Last activity

January 29, 2020 18:55
Member since

October 24, 2019 17:39
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Activity overview

Latest activity by James Kwon

James Kwon commented, January 29, 2020 18:55
Hi Brett Bowser, I opened our Twitter account via Zendesk, went to a Twitter profile, but couldn't figure out how to create a ticket. Is there documentation on this? If I enabled the feature where ...
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- James Kwon
- Created January 29, 2020 18:55
- 0 votes
James Kwon commented, January 28, 2020 16:44
Hello. Our Twitter account is managed by a couple of teams. Marketing manages the mentions and Support manages DMs. We have DMs set to create tickets in Zendesk automatically. I'd like to know if t...
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- James Kwon
- Edited January 28, 2020 16:44
- 0 votes
James Kwon commented, October 24, 2019 18:46
Chris Fellows Tags are enabled. I also toggled the Force unassign tickets from on back to off. I tested again and it still isn't working. I tested on an open and pending ticket that had the same as...
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- James Kwon
- Created October 24, 2019 18:46
- 2 votes
James Kwon commented, October 24, 2019 17:39
I'm having the same issue. I tested the app in Sandbox and tickets seem to remain assigned to the agent even though they set their OOO to unavailable.
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- James Kwon
- Created October 24, 2019 17:39
- 0 votes

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