
James Kwon
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Total activity6
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by James Kwon-
James Kwon commented,
Hi Brett Bowser, I opened our Twitter account via Zendesk, went to a Twitter profile, but couldn't figure out how to create a ticket. Is there documentation on this? If I enabled the feature where ...
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James Kwon commented,
Hello. Our Twitter account is managed by a couple of teams. Marketing manages the mentions and Support manages DMs. We have DMs set to create tickets in Zendesk automatically. I'd like to know if t...
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James Kwon commented,
Chris Fellows Tags are enabled. I also toggled the Force unassign tickets from on back to off. I tested again and it still isn't working. I tested on an open and pending ticket that had the same as...
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James Kwon commented,
I'm having the same issue. I tested the app in Sandbox and tickets seem to remain assigned to the agent even though they set their OOO to unavailable.