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C F

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Latest activity by C F
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    C F commented,

    1. Support
    2. ...
    3. Tickets
    4. About ticket fields

    Hi BrettFirstly, thanks for the prompt response, it's much appreciated.There's some conflicting info.To be clear: The definitions of Incident and Problem in this article we're commenting on are wr...

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    C F commented,

    1. Support
    2. ...
    3. Tickets
    4. About ticket fields

    Can you please advise why the Zendesk definitions of Incident and Problem are the reverse of the ITIL definitions of both respectively?  That's really confusing!