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Latest activity by C F
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    C F commented,

    Hi BrettFirstly, thanks for the prompt response, it's much appreciated.There's some conflicting info.To be clear: The definitions of Incident and Problem in this article we're commenting on are wr...

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    C F commented,

    Can you please advise why the Zendesk definitions of Incident and Problem are the reverse of the ITIL definitions of both respectively?  That's really confusing!