C F
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Latest activity by C F-
C F commented,
Hi BrettFirstly, thanks for the prompt response, it's much appreciated.There's some conflicting info.To be clear: The definitions of Incident and Problem in this article we're commenting on are wr...
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C F commented,
Can you please advise why the Zendesk definitions of Incident and Problem are the reverse of the ITIL definitions of both respectively? That's really confusing!