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Chris Williams

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Activity overview

Latest activity by Chris Williams
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    Chris Williams commented,

    Hi All. I just noticed one thing in my Zendesk - a ticket is showing as having offered a satisfaction survey but there is no email associated with that ticket. Anyone seen this before? I don't want...

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    Chris Williams commented,

    This was really helpful, thanks Jessica.When I run this (I am ignoring reopens and deletions), I'm showing on almost every day that the same number of tickets created and tickets solved. I know tha...

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    Chris Williams commented,

    Thanks Devan. So they would need to go to their portal and go to the actual ticket and then they can do their survey?

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    Chris Williams commented,

    Hi there. We have a variety of customers that call in and sometimes do not have email addresses. Is it possible to provide them with a unique URL specific to their ticket that they write down and g...

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    Chris Williams created a post,

    Wider Viewing Window when Adding Organizations

    Hi There   We have especially high call volume (vs. other channels) given our customer type. These customers often call from new numbers so we are often adding organizations to new customers.    Ou...

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    Chris Williams commented,

    Thanks Jessica! This was helpful :) 

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    Chris Williams commented,

    Following up on Judd's question, wondering if reporting on nested drop downs is feasible in explorer? Thanks! This article is super helpful but I don't have the ability to create reports in insight...

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    Chris Williams created a post,

    Ability to Create Custom Views on SLAs

    Hi there,    I would love for you to add the ability to create custom views based on SLA breaches. I am looking to add a custom view that shows all historical SLA breaches and certain characteristi...

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    Chris Williams created a post,

    Looking at Tag Combinations

    Answered

    Hi All There must be literature out there on this but I haven't found it myself. How do I build custom queries to look at most popular tag combinations by # tickets created. IE most of our tickets ...