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Chris Williams

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Recent activity by Chris Williams Recent activity Votes
  • Ability to Create Custom Views on SLAs

    Hi there,    I would love for you to add the ability to create custom views based on SLA breaches. I am looking to add a custom view that shows all historical SLA breaches and certain characteristi...

  • Looking at Tag Combinations

    Answered

    Hi All There must be literature out there on this but I haven't found it myself. How do I build custom queries to look at most popular tag combinations by # tickets created. IE most of our tickets ...