David Simone

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Latest activity by David Simone
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    David Simone created a post,

    Agent Stats for Multiple Assignees

    We have created some dashboards showing agent stats such as: Avg time spent per ticket Avg time spent per update Total time spent Time spent last update My question is, do these stats apply only ...

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    David Simone created a post,

    Exporting Data Automatically


    Is there any way to set up scheduled exports of data from Zendesk?  We manually export two data sets each day, one from a View and one from a Report in Insights.  Just wondering if there was a way ...