Rhys Dopheide

1. Community
2. Feedback on Chat
3. Add the ability to set ticket field values from within Zendesk Chat

entering the Field in a chat would be fantastic. we are using the same Fields for Calls & Emails & when a chat ends, the agent solves the chat ticket with the exact same form. for a call or email. ...

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• Rhys Dopheide
• Created February 19, 2020 22:30
• 0 votes

1. Community
2. Chat Q&A
3. What are the conditions for a chat to automatically end?

Jumping in here to add my voice to this. this is a major issue as many of our customers will not click the end chat. 

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• Rhys Dopheide
• Created February 19, 2020 01:25
• 0 votes

1. Community
2. Feedback on Chat
3. FORCE Chat to END

Jumping in here to add my voice to this. this is a major issue as many of our customers will not click the end chat. 

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• Rhys Dopheide
• Created February 19, 2020 01:25
• 0 votes

1. Community
2. Feedback on Guide
3. I want to be able to use RSS feeds as a Zendesk feature

this would be interesting....  even to have a inbuilt ticker or pop up in the agent screen so that when important events occur. the news can be pushed to staff.

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• Rhys Dopheide
• Created February 18, 2020 05:14
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Reordering knowledge base content within categories and sections

Articles can be arranged alphabetically. Sections can be arranged alphabetically. Categories Cannot be arranged in any way other than manual.

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• Rhys Dopheide
• Created February 05, 2020 01:59
• 0 votes

1. Community
2. Feedback on Talk
3. Zendesk Voice: New call notification through speakers, call through headset

adding my voice to this one. a desktop app linked to zendesk should be an easy way to trigger an external sound when an incoming call happens 

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• Rhys Dopheide
• Created December 10, 2019 02:58
• 1 vote