Kasper Sørensen

1. Community
2. Zendesk Guide EAP - Scheduled Unpublishing
3. Possible Publishing Bug

Hi Andrea Rodriguez, Thanks for letting us know about this concern. First the good news, I don't think what you're experiencing is a bug. If you change the language (in the top where it says "Ameri...

• View comment
• Kasper Sørensen
• Created March 30, 2020 18:37
• 0 votes

1. Community
2. Gather Q&A
3. Provide a link to auto follow a topic

Hi Mike Davis, No we do not offer such a linking capability. It may seem attractive on the surface to offer that, but on closer look I think you will agree that it's not: It can be misused for so-c...

• View comment
• Kasper Sørensen
• Created March 27, 2020 12:35
• 0 votes

1. Community
2. Gather Q&A
3. Customize link for logo at top left

Yes, but you would have to modify your theme to do it. In the theming center, locate the file `header.hbs`. In there you have a snippet like this: {{#link 'help_center'}}<img src="{{settings.logo}}...

• View comment
• Kasper Sørensen
• Edited March 20, 2020 09:19
• 0 votes

1. Community
2. Gather Q&A
3. Are there plans to provide archiving of community posts? (Community maintenance)

Hi Mary Paez, Thank you for raising this point. I think archiving of old posts is an interesting subject that I'd like to learn more about. To be truthful, I'm also looking at it from a Zendesk-int...

• View comment
• Kasper Sørensen
• Created March 18, 2020 13:14
• 0 votes

1. Community
2. Zendesk Guide EAP - Scheduled Unpublishing
3. Scheduled Publishing & Unpublishing Success!

Thanks for that feedback Ryan. Your remark compells me to dive a bit deep into the details, but to explain a bit... Archiving is technically speaking an altogether different thing than the publishi...

• View comment
• Kasper Sørensen
• Created March 13, 2020 11:07
• 0 votes

1. Community
2. Zendesk Guide EAP - Scheduled Unpublishing
3. Scheduled Publishing & Unpublishing Success!

Hi Ryan Boyer, Yes. Unless you've been editing the article in the article editor and set the state of the most recent revision to something else.

• View comment
• Kasper Sørensen
• Created March 12, 2020 14:16
• 0 votes

1. Community
2. Gather Q&A
3. User created with api/v2/CreateUserAsync with Alias does not see this alias in profile (it's empty)

Hi VladN unfortunately I can't give you a time on that since it's not prioritized right now. The field is currently only available for editing via the user profile UI.

• View comment
• Kasper Sørensen
• Created March 12, 2020 13:00
• 0 votes

1. Community
2. Gather Q&A
3. User created with api/v2/CreateUserAsync with Alias does not see this alias in profile (it's empty)

Hi VladN, That's because there are two different types of aliases and the one you're referring to here is an Agent alias. Those aliases only apply to agents, not to end-users. In the Help Center an...

• View comment
• Kasper Sørensen
• Created March 12, 2020 08:27
• 0 votes

1. Community
2. Zendesk Guide EAP - Hand-picked users in User Segments
3. How do I provide feedback for the Hand-picked users in User Segments EAP?

Thanks for reporting the issue Ale Gonzalez - we'll look into that one and fix it of course :-)

• View comment
• Kasper Sørensen
• Created March 09, 2020 15:29
• 0 votes

1. Community
2. Feedback on Gather
3. Need Agent dashboard for Community

Hi all, I was reading these comments and wanted to engage to see if I can help out here. For instance, if you want to get posts that have been answered, you can inspect the "status" attribute of ea...

• View comment
• Kasper Sørensen
• Created March 03, 2020 08:44
• 0 votes