Kasper Sørensen

Zendesk Product Manager

Total activity

260
Last activity

October 19, 2020 08:19
Member since

July 04, 2019 06:40
Following

0 users
Followed by

1 user
Votes

28
Subscriptions

138

Activity overview

Latest activity by Kasper Sørensen

Kasper Sørensen commented, October 15, 2020 07:21
Hi Carrie, I would recommend using the badge "description" for such an explanation to the community. The description is also included in the email that is sent out to anyone who is awarded the badg...
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- Kasper Sørensen
- Created October 15, 2020 07:21
- 0 votes
Kasper Sørensen commented, October 15, 2020 07:14
Ah yes, since the EAP closed, that post was turned into a part of this article: https://support.zendesk.com/hc/en-us/articles/216367358#topic_tg5_cqx_xmb
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- Kasper Sørensen
- Created October 15, 2020 07:14
- 0 votes
Kasper Sørensen commented, October 14, 2020 11:35
Eric Miller and Kevin Ford actually both your questions relate :-) We haven't enabled the image upload feature when you are not signed in. There are a few issues in that regard that we are working ...
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- Kasper Sørensen
- Created October 14, 2020 11:35
- 0 votes
Kasper Sørensen commented, October 13, 2020 06:51
Jeremy Bailey yes it also works when responding to tickets :-)
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- Kasper Sørensen
- Created October 13, 2020 06:51
- 0 votes
Kasper Sørensen commented, October 13, 2020 06:47
Zach Proa I suggest setting up a sandbox and try to upgrade your theme's version in there first. If you're lucky (not using any of the deprecated helpers) then it can be as simple as just updating ...
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- Kasper Sørensen
- Created October 13, 2020 06:47
- 0 votes
Kasper Sørensen commented, October 13, 2020 06:45
Kevin Ford thank you for letting us know. Looking into it.
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- Kasper Sørensen
- Created October 13, 2020 06:45
- 0 votes
Kasper Sørensen commented, October 12, 2020 12:18
Official comment
Hi everyone, I am really happy to let you know that we have just announced that you can now add Rich Text Editing to the Request Form! Click the link to read more!
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- Kasper Sørensen
- Created October 12, 2020 12:18
- 0 votes
Kasper Sørensen created an article, October 07, 2020 08:51
Help Center adds Rich Text Editing to your Submit A Request forms
1. Zendesk updates
2. Announcements
We're delighted to announce that we have added Rich Text Editing to the "Submit a request" form in the Guide Help Center. Now your customers can enjoy a much more flexible online form to submit req...
- Kasper Sørensen
- Edited October 12, 2020 12:16
- 8 followers
- 10 comments
- 1 vote
Kasper Sørensen commented, October 07, 2020 06:57
Hi Christie Dickerman, From that screenshot it doesn't look like you're on the EAP functionality. Did your organization sign up for the EAP?
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- Kasper Sørensen
- Created October 07, 2020 06:57
- 0 votes
Kasper Sørensen commented, September 23, 2020 15:23
Hi Dasha Gurova, You're welcome :) I have seen your other post about comment threading, as well as also heard about it from others. It's definitely something that is on our radar. However I want to...
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- Kasper Sørensen
- Created September 23, 2020 15:23
- 0 votes