Kasper Sørensen
- Total activity 123
- Last activity
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Activity overview
Latest activity by Kasper Sørensen-
Kasper Sørensen commented,
Hey everyone, please check out the EAP topic around this: https://support.zendesk.com/hc/en-us/community/topics/360001464174-Zendesk-Guide-EAP-Scheduled-Unpublishing
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Kasper Sørensen commented,
Dan Cooper yes we'll also be API enabling this functionality.
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Kasper Sørensen commented,
Hi Yaakov, I see two feature requests in here, so let's maybe separate the two. Please tell us more about what you would like to see happen with the customized emails. As for replying via email, th...
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Kasper Sørensen created a post,
What is the Hand-picked users in User Segments EAP and how do I use it?
We are enhancing the capabilities of Zendesk Guide's user segment feature to allow you to select individual users to add to the segment. Selecting individual users to add to a user segment makes it...
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Kasper Sørensen created a post,
How do I sign up for the Hand-picked users in User Segments EAP?
This EAP is still in development but is taking signups already. We expect the functionality to be turned on for EAP customers in February/March of 2020. We will send out an email when this happens....
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Kasper Sørensen created a post,
How do I provide feedback for the Hand-picked users in User Segments EAP?
Feedback during the beta stage is very important for us. We want to hear what you have to say about selecting individual users for user segments, because ultimately we've created this feature for y...
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Kasper Sørensen commented,
Hi everyone, I'm intrigued by this request and wanna learn more about it. A particular question that's on my mind is: If we imagine you had this functionality, how should we attribute the author of...
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Kasper Sørensen commented,
Thanks for that feedback Lotte. I think that makes sense and it's likely just an improvement that we've missed. We'll analyze this a bit more and hopefully get to work on it.
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Kasper Sørensen commented,
Official comment This is possible via the moderator and agent actions menu. Here's a screenshot from an admin perspective:
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Kasper Sørensen commented,
Hi everyone, Sorry for not detailing what the limit was. I am getting the corresponding product limits article updated asap. The newly introduced limit is 5000 articles per section.