David Hall

Zendesk Product Manager

Total activity

63
Last activity

November 26, 2020 07:25
Member since

July 02, 2019 01:18
Following

0 users
Followed by

1 user
Votes

0
Subscriptions

31

Activity overview

Latest activity by David Hall

David Hall commented, November 26, 2020 07:25
Thanks for the feedback Debbie. That's not an option right now, but we're continuing to work with AWS on making more event types available. I'll open a ticket so that we can chat more about what ...
- View comment
- David Hall
- Created November 26, 2020 07:25
- 0 votes
David Hall commented, November 24, 2020 05:16
All Ticket events now contain an Actor ID field as part of the payload, which identifies the user whose actions caused the event. In simple cases such as an end-user replying to a ticket via email ...
- View comment
- David Hall
- Created November 24, 2020 05:16
- 0 votes
David Hall commented, October 05, 2020 21:13
Hi Stephanie, thanks for asking. We don't have a specific timeframe for more data sources yet, but I would love to hear about how Talk events would be useful for you as this will help with our pri...
- View comment
- David Hall
- Created October 05, 2020 21:13
- 0 votes
David Hall commented, September 25, 2020 01:42
Hi Sinead, that sounds like something we'll need to troubleshoot in detail. I'll reach out to you via a ticket so we can talk more. Jennifer AppFlow doesn't currently support sending data into Zen...
- View comment
- David Hall
- Created September 25, 2020 01:42
- 0 votes
David Hall commented, April 30, 2020 05:32
Thank you all for your feedback. We've worked through a couple of teething issues with AWS and will updating the docs shortly to include details about the OAuth Client setup.
- View comment
- David Hall
- Created April 30, 2020 05:32
- 0 votes
David Hall commented, April 23, 2020 00:43
Hi Sam, we've made an update to the integration which we believe will fix this issue. Could you please try the bot again, and let us know whether it's working for you now?
- View comment
- David Hall
- Created April 23, 2020 00:43
- 0 votes
David Hall commented, April 23, 2020 00:43
Hi Andrew, we've made an update to the integration which we believe will fix this issue. Could you please try the bot again, and let us know whether it's working for you now?
- View comment
- David Hall
- Created April 23, 2020 00:43
- 0 votes
David Hall created an article, April 22, 2020 22:33
Announcing the new Amazon AppFlow integration with Zendesk
1. Zendesk updates
2. Announcements
Zendesk is pleased to be amongst the launch partners for Amazon AppFlow. This new AWS service allows Zendesk customers to easily and securely transfer data between their Zendesk account, AWS, and o...
- David Hall
- Edited September 25, 2020 23:23
- 12 followers
- 4 comments
- 2 votes
David Hall commented, April 22, 2020 00:16
Hi Dan, great question! Our Events Connector for Amazon EventBridge may be an option for you. It will stream events relating to your Users and Organizations into AWS. From there you could use a ...
- View comment
- David Hall
- Created April 22, 2020 00:16
- 1 vote
David Hall commented, April 22, 2020 00:02
We have now added Organization events to the Events Connector. You can see the list of available events in our documentation here.
- View comment
- David Hall
- Created April 22, 2020 00:02
- 0 votes