David Hall
- Total activity 51
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Activity overview
Latest activity by David Hall-
David Hall commented,
We're pleased to announce that four more Ticket event types have been added to the Events Connector. Email CCs Changed Followers Changed Attachment Linked to Comment Attachment Redacted from Comme...
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David Hall commented,
Glad to hear that sounds helpful. No ETA yet as we have a number of technical challenges to work through both internally and with AWS, as well as wanting to gather customer input. Sadly, muffins a...
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David Hall commented,
Hi Bryant, In parallel to the existing events we are exploring the idea of adding an "entity stream", which would provide a snapshot of the ticket each time it changes. It sounds like this might c...
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David Hall commented,
Thanks for the feedback Bryant, I get what you're asking and we'll take that on board.
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David Hall commented,
Hi John, no it's not too late! You can apply by completing this form. We don't have a set date for the end of the EAP at the moment, but once we do it'll be announced here. If you use the Follow ...
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David Hall commented,
We have now added another new event type, "Problem Link Changed". This event indicates when an Incident ticket has been linked or un-linked to a parent Problem ticket. If the previous value is nul...
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David Hall commented,
Hi Graham, thanks for the additional input. We intend that Triggers/Targets and our Events Connector will co-exist, as Targets service a broad range of external systems. Re outages: If EventBridge...
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David Hall commented,
Hi Graham, Thanks for the question. At the moment there's only one set of events available (Support Tickets), however as we add events for additional products and objects we intend provide the opti...
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David Hall commented,
Hi Andy, thanks for the question. I don't have a specific timeframe or feature list I can share at the moment, but yes we do intend to make some updates to the Teams integration.
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David Hall commented,
Today we have added new event type "Custom Field Changed". The event includes a "custom_field" object with three parameters: Id: the Zendesk ID of the custom field Raw_title: the name of the custo...