David Hall
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Activity overview
Latest activity by David Hall-
David Hall commented,
We have now added another new event type, "Problem Link Changed". This event indicates when an Incident ticket has been linked or un-linked to a parent Problem ticket. If the previous value is nul...
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David Hall commented,
Hi Graham, thanks for the additional input. We intend that Triggers/Targets and our Events Connector will co-exist, as Targets service a broad range of external systems. Re outages: If EventBridge...
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David Hall commented,
Hi Graham, Thanks for the question. At the moment there's only one set of events available (Support Tickets), however as we add events for additional products and objects we intend provide the opti...
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David Hall commented,
Hi Andy, thanks for the question. I don't have a specific timeframe or feature list I can share at the moment, but yes we do intend to make some updates to the Teams integration.
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David Hall commented,
Today we have added new event type "Custom Field Changed". The event includes a "custom_field" object with three parameters: Id: the Zendesk ID of the custom field Raw_title: the name of the custo...
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David Hall commented,
We've made a couple of recent updates to this integration that I'd like to highlight: You can now get a quick view of how many tickets are attached to this JIRA issue in the right-hand sidebar, and...
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David Hall commented,
Hi Jimmy, glad you got it sorted out, and I'll note the feedback that you had trouble finding it.
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David Hall commented,
Thanks for the feedback Patrick, I'll note your +1 for that feature.
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David Hall commented,
Hi Geir: Thank you for the questions/feedback. I can see that we've resolved the issue with the rate limiting via a ticket with our support team, and I'll note your other feedback. Hi Per: We pr...
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David Hall commented,
Great to hear you're both back up and running, thanks for confirming.