David Hall

1. Zendesk Suite
2. Managing cross-product features
3. Setting up the events connector for Amazon EventBridge

Hi there, thanks for reaching out to us. Access to the Events Connector is dependent on your subscription, and I've realised we haven't explained that well here.  Sorry for any confusion that's cau...

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• David Hall
• Created February 25, 2021 00:51
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Zendesk data to Snowflake for Tableau

Hi Bheemsen, If you wish to build your own solution our incremental export APIs are probably the best place to start. You might also like to consider using Amazon AppFlow, which facilitates regular...

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• David Hall
• Created February 11, 2021 03:36
• 0 votes

1. Zendesk Suite
2. Managing cross-product features
3. Setting up the Amazon AppFlow integration with Zendesk

The integration between AppFlow and Zendesk has been enhanced with support for four new Zendesk data types.  It now supports: Tickets Users Organizations Ticket Events Ticket Metric Events Guide A...

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• David Hall
• Edited December 10, 2020 23:10
• 0 votes

1. Zendesk Suite
2. Managing cross-product features
3. Setting up the Amazon AppFlow integration with Zendesk

Hi Sinead, that sounds like something we'll need to troubleshoot in detail.  I'll reach out to you via a ticket so we can talk more. Jennifer AppFlow doesn't currently support sending data into Zen...

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• David Hall
• Created September 25, 2020 01:42
• 0 votes

1. Zendesk Suite
2. Managing cross-product features
3. Setting up the Amazon AppFlow integration with Zendesk

Thank you all for your feedback.  We've worked through a couple of teething issues with AWS and will updating the docs shortly to include details about the OAuth Client setup.

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• David Hall
• Created April 30, 2020 05:32
• 0 votes

1. Community
2. Zendesk Support EAP - Discord Integration
3. Huge Issues with Discord Integration

Hi Sam, we've made an update to the integration which we believe will fix this issue.  Could you please try the bot again, and let us know whether it's working for you now?

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• David Hall
• Created April 23, 2020 00:43
• 0 votes

1. Community
2. Zendesk Support EAP - Discord Integration
3. Joining the Discord Integration EAP

Hi Andrew, we've made an update to the integration which we believe will fix this issue.  Could you please try the bot again, and let us know whether it's working for you now?

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• David Hall
• Created April 23, 2020 00:43
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Integration Options that Trigger on Updated User and Organization

Hi Dan, great question!  Our Events Connector for Amazon EventBridge may be an option for you.  It will stream events relating to your Users and Organizations into AWS.  From there you could use a ...

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• David Hall
• Created April 22, 2020 00:16
• 1 vote

1. Community
2. Zendesk Support EAP - Discord Integration
3. Huge Issues with Discord Integration

Hi Andrew & Sam, Apologies for the rough start you've both had with trying out the integration.  Please bear with us for a little longer, our developers believe they've located the cause of these i...

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• David Hall
• Created April 10, 2020 00:41
• 0 votes

1. Community
2. Zendesk Support EAP - Discord Integration
3. Joining the Discord Integration EAP

Hi Andrew, thanks for letting us know.  Please bear with us for a little longer, our developers believe they've located the cause of these intermittent failures and are working on a fix.  We expect...

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• David Hall
• Created April 10, 2020 00:39
• 0 votes