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Sara Vandermolen

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Activity overview

Latest activity by Sara Vandermolen
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    Sara Vandermolen commented,

    I would also like to add my vote to this, with a slight addition. In our business, we need to have and on-call rep even on holidays in case of system issues. It would be of immense help to have the...

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    Sara Vandermolen commented,

    I would like to add my agreement that adding this functionality (to remove or configure the repeats) would resolve a current pain point for us. Like the others, our use case is that we would like t...

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    Sara Vandermolen commented,

    Hi Brett, My apologies, it turns out it was a simple fix from something we overlooked. It's no longer an issue for us!   Sara

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    Sara Vandermolen commented,

    I am trying to set up our ZenDesk so that agents can bulk edit tickets, but when they select multiple tickets and go to the menu, they do not get the option to edit. I have permissions as an Admin,...

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    Sara Vandermolen commented,

    I very much agree this is critical functionality. We have a small team and sometimes only a single person is covering the phones. If they miss a call but are available within just a few minutes, it...