Avatar

Sara Vandermolen

  • Total activity 36
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 14
  • Subscriptions 13

Activity overview

Latest activity by Sara Vandermolen
  • Avatar

    Sara Vandermolen commented,

    I would also like to add my vote to this, with a slight addition. In our business, we need to have and on-call rep even on holidays in case of system issues. It would be of immense help to have the...

  • Avatar

    Sara Vandermolen commented,

    I would also like to add my vote to this, with a slight addition. In our business, we need to have and on-call rep even on holidays in case of system issues. It would be of immense help to have the...

  • Avatar

    Sara Vandermolen created a post,

    Change talk status color for wrap-up status

    Currently, when an agent hangs up from a call they will automatically go into wrap-up mode. We have our wrap-up mode max time set to "unlimited" because we often get complex calls that take very di...

  • Avatar

    Sara Vandermolen created a post,

    Allow outbound calls in wrap-up status

    I would like to request the functionality to enable outbound calls when an agent is in wrap-up status. Sometimes it makes sense for our agents to finish a call, add details to the ticket, then make...

  • Avatar

    Sara Vandermolen commented,

    I would like to add my agreement that adding this functionality (to remove or configure the repeats) would resolve a current pain point for us. Like the others, our use case is that we would like t...

  • Avatar

    Sara Vandermolen commented,

    Hi Brett, My apologies, it turns out it was a simple fix from something we overlooked. It's no longer an issue for us!   Sara

  • Avatar

    Sara Vandermolen commented,

    I am trying to set up our ZenDesk so that agents can bulk edit tickets, but when they select multiple tickets and go to the menu, they do not get the option to edit. I have permissions as an Admin,...

  • Avatar

    Sara Vandermolen created a post,

    View PDFs in browser

    Our agents receive a large number of emails with attachments, and in many cases the attachments are forms that require feedback but do not need to be saved. Being able to view these attachments in ...

  • Avatar

    Sara Vandermolen commented,

    I very much agree this is critical functionality. We have a small team and sometimes only a single person is covering the phones. If they miss a call but are available within just a few minutes, it...