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Eric De Los Santos

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Latest activity by Eric De Los Santos
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    Eric De Los Santos created a post,

    URL custom field type

    My apologies if this has been discussed. I tried to search. Is there any plans for a URL type custom field? I'm honestly shocked it's not available by now. Thanks in advance.

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    Eric De Los Santos commented,

    Sorry, I guess my question wasn't clear.  Let's say I have a trigger set to when the tag "go" is added. Would the trigger fire as soon as the tag was added to the field?  Or when the agent saved th...

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    Eric De Los Santos commented,

    I'm sorry, I'm still a bit confused when triggers are evaluated.  Is it when any field is updated/changed? or only after the ticket has been saved? Thanks