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olivier

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Latest activity by olivier
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    olivier commented,

    I am now using Lovely Views because the native system is way too limited...https://www.lovestockleaf.com/zendesk/zendesk-apps/lovely-views.html

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    olivier commented,

    Agree, the 12 views limit does not make sense. Could be worked around using nesting views that could be expanded: "Sales" could have 5 sub views, that could be showed or hidden in one click for exa...

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    olivier commented,

    We have enabled side conversations, but some replies from the 3rd party create new tickets, while some update the side conversation. Can we have some clarity on what allows you to identify and merg...