Parrish Chamberlin
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Activity overview
Latest activity by Parrish Chamberlin-
Parrish Chamberlin commented,
I propose that Chat Administration should be conducted through Zendesk Support rather than Chat itself thus reducing the extra license. As Zendesk Administrators we need to be able to configure all...
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Parrish Chamberlin commented,
Hi We are having the same issue as the above. Can I please have the solution as we cannot search guide using the sidebar. I have also installed the knowledge search app and it doesn't appear in...
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Parrish Chamberlin commented,
Hi I would like to know how to change metric values like 1 and 0 to text like "good" and "Bad" for a CSAT report I am trying to replicate from Insights.
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Parrish Chamberlin commented,
I have been using Explore for sometime now and it is not the best reporting tool. More then half of the custom data sets and attributes/fields are not available in Explore but are in Insights. I am...
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Parrish Chamberlin commented,
HI, this is backward thinking and creating tickets just messes up KPI reporting etc. The way it should work is if an agent or knowledge team member needs to create a KB based on an issue there shou...