Parrish Chamberlin
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Activity overview
Latest activity by Parrish Chamberlin-
Parrish Chamberlin commented,
I have been using Explore for sometime now and it is not the best reporting tool. More then half of the custom data sets and attributes/fields are not available in Explore but are in Insights. I am...
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Parrish Chamberlin commented,
HI, this is backward thinking and creating tickets just messes up KPI reporting etc. The way it should work is if an agent or knowledge team member needs to create a KB based on an issue there shou...