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Nina Olding

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Latest activity by Nina Olding
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    Nina Olding commented,

    Hi Thomas D'Hoe, we're aiming to release this feature to GA by the end of H1 2020. Hope this helps - let me know if you have any questions about the feature. We're so excited to share it!

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    Nina Olding commented,

    Hi Chris Williams, I'm a Product Manager here at Zendesk - can you elaborate a little more on this? Do you want to look at tickets that have breached an SLA in the past, but are now meeting SLA, as...

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    Nina Olding commented,

    Thanks Taha Elaraby Taha, this is helpful. So you want a new, blank ticket to be opened, but with the generic macro information filled in? Can you give me an example of a macro you might use this f...

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    Nina Olding commented,

    Hi Taha Elaraby Taha - I'm a product manager working on macros. Thanks for sharing your feedback! I'd like to understand your use case a little more. When you say you need the link to open a ticket...

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    Nina Olding commented,

    Official comment

    Hi all, I'm a product manager working on this feature and very pleased to announce we are working on this and planning for release in early 2020 (subject to change depending on our other priorities...