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Sonny

Zendesk Customer Advocate
  • Total activity
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Activity overview

Latest activity by Sonny
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    Sonny commented,

    Hi Oliver, Thank you for letting us know this concern, however it looks like there's no other way to re-arrange the article, as the contextual help widget determines which articles should be sugge...

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    Sonny commented,

    Hi Holger, Thank you for your reply. If you are still experiencing the issue with your Instagram Direct, we recommend that you may send us an email at support@zendesk.com to further assist. Thank ...

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    Sonny commented,

    Hi Pet, Good day! There are actually many possible cause of the said error, it could be a plan type and some setting on your account. You may want to check this article link for enabling and confi...

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    Sonny commented,

    Hi Katherine, API is the only way on a signal for batch unenroll from a Sequence. So you can either stop them one by one by visiting each lead card or via API, described here: https://developers.g...

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    Sonny commented,

    Hi James, It appears that the Answer Bot placeholders don't work with dynamic content, see more details here: https://support.zendesk.com/hc/en-us/articles/115004477627 Thank you! Yours truly, So...

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    Sonny commented,

    Hi Patrice, Echo/Delays on your Talk is mostly related to network issues. You may need to check this with your IT Network Team to ensure that all the Talk network requirements are met. For more in...

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    Sonny commented,

    Hi Marc, It looks like your issues could be in relation to a wider issue with Microsoft and email forwarding. Zendesk recently became aware of some customers experiencing issues with inbound mail ...