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Gab Ramos

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Latest activity by Gab Ramos
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    Gab Ramos created an article,

    Can I report on internal chats?

    1. Chat
    2. Chat advice and troubleshooting
    3. Managing Chat

    Question Can I report on agent-to-agent chats? Answer No, it's not possible to report on internal chats. It's also not possible to visualize agent-to-agents chats in the History tab. For more infor...

    • Gab Ramos
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