Johannes
- Total activity 64
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Activity overview
Latest activity by Johannes-
Johannes commented,
I managed to create a workaround for this by using Macro, Triggers and email: 1. Create a new macro to add tag (e.g. Email-Me-Public / Email-Me-Private) 2. Create a new trigger that will check t...
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Johannes created a post,
Zendesk Teams Connector - extra JSON information
It's good to see that there is an option in Ms teams to connect to Zendesk and it automatically created 3 x triggers/notifications in Zendesk: But it would be great to have the capability to do m...
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Johannes created a post,
Ability to move to next email/response in the Zendesk thread
With a long threads ticket, it is rather hard to see the next response that client / agent made. It would be nice to have the ability to move to the next response by clicking a button. Similar to...
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Johannes commented,
Hi Max, Please find below my feedback: I would like to BCC other people within our organisation (who is not part of agents group ; eg: CIO or account manager) ; the reason is, so that they ar...
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Johannes commented,
+1
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Johannes commented,
Yes, I find it is annoying not be able to continue numbering after space (not only in article, but also in the ticket)
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Johannes created a post,
Ability to print ticket without internal note/comment
Hi, It would be nice to be able to print ticket without showing internal note / internal comment. Thanks
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Johannes commented,
+1 to this functionality I want ticket that has specific tag to exclude emailing users in the CC field (please refer to request #557405 for detail example)