Larry Click
- Total activity 25
- Last activity
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Activity overview
Latest activity by Larry Click-
Larry Click commented,
We use side conversations all the time, but when we receive a reply, most often the agent is working on another ticket or taking a call. How can we find the ticket the reply came into after the not...
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Larry Click commented,
Does anyone know how the outbound number is saved for the next use? I have a rep that needs to choose every time. I choose one number and it stays there. Is there a cookie or something that stores ...
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Larry Click commented,
Does "mark as Spam" in the ticket prevent them from coming in as it suspends the "user" who, as far as Zendesk Talk knows, IS the User Name?
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Larry Click commented,
In a Pie Chart, the answer to my question is actually to de-select "Display color legend" in Displayed Values. Then choose "Label position" as "Inside".
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Larry Click commented,
I need to have the data label in the pie chart and not on a legend. Explore makes the legend scrollable which I can't use because when I export it to a pdf the legend is cut off. Apparently if ther...
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Larry Click created a post,
Sub category reporting in Explore
Is there any way to report on sub categories. I put in a custom ticket field and now want to report on levels of it. For example I have these categories: Cancellation::Moving Cancellation::Bad Ex...
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Larry Click commented,
It seems this is a way to force Zendesk customers to purchase Explore. Unless the full version of Explore cannot export either (Does it?). Please put back the ability to export data. You should al...
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Larry Click commented,
Looking for a way to add text to the caller ID for outbound calls to identify the company. Many customers think it's spam or robocalls and don't answer causing longer to resolve the issue due to "p...
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Larry Click commented,
Answered my own question about keeping the outbound numbers limited. Hit the switch in the settings! Still need an answer about setting the Caller ID verbiage. thanks
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Larry Click commented,
On outbound calls, how can I limit what numbers an agent can call from. We're putting in site specific phone numbers (150) and I'd like to keep the outbound numbers down to 3 or 4 that the agents s...