Larry Click
- Total activity 38
- Last activity
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Activity overview
Latest activity by Larry Click-
Larry Click commented,
I have a simple IVR 1) Route to External Number 2) Route to VIP group 3) Route to General Support I need to make a report for how many calls go to each. The Groups are easy. The external number, no...
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Larry Click commented,
I'm need to ping the recipients of the Side Convo after a set amount of time. How can I do that? Scenario: * Make a request for information via Side Convo * No reply withing 24 hours * Email reci...
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Larry Click commented,
+1 Need this also.
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Larry Click commented,
I just have to say, this shouldn't be so convoluted. I've not see a calendar that doesn't start on Sunday. Should just be an option in Explore that the week starts on Sunday or Monday.
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Larry Click commented,
I have the same need. I have had a store location Ticket Field and now we have need to put that in the User record so we know their main store. We have 187 stores. I don't want to have to add a n...
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Larry Click commented,
Any update on this? I don't want to scroll widgets in my dashboard as I'm exporting via email on a weekly basis as PDF. I have up to 9 locations to in one widget to send to my district managers. I...
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Larry Click commented,
We use side conversations all the time, but when we receive a reply, most often the agent is working on another ticket or taking a call. How can we find the ticket the reply came into after the not...
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Larry Click commented,
Does anyone know how the outbound number is saved for the next use? I have a rep that needs to choose every time. I choose one number and it stays there. Is there a cookie or something that stores ...
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Larry Click commented,
Does "mark as Spam" in the ticket prevent them from coming in as it suspends the "user" who, as far as Zendesk Talk knows, IS the User Name?
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Larry Click commented,
In a Pie Chart, the answer to my question is actually to de-select "Display color legend" in Displayed Values. Then choose "Label position" as "Inside".