Larry Click

Total activity

40
Last activity

September 01, 2020 15:19
Member since

July 17, 2019 18:11
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Votes

4
Subscriptions

16

Activity overview

Latest activity by Larry Click

Larry Click commented, September 01, 2020 15:19
Why would Talk say "Call Rejected"? Number was not blocked and user was not suspended.
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- Larry Click
- Created September 01, 2020 15:19
- 0 votes
Larry Click commented, June 18, 2020 21:40
I have a simple IVR 1) Route to External Number 2) Route to VIP group 3) Route to General Support I need to make a report for how many calls go to each. The Groups are easy. The external number, no...
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- Larry Click
- Created June 18, 2020 21:40
- 0 votes
Larry Click commented, June 15, 2020 20:35
I'm need to ping the recipients of the Side Convo after a set amount of time. How can I do that? Scenario: * Make a request for information via Side Convo * No reply withing 24 hours * Email reci...
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- Larry Click
- Created June 15, 2020 20:35
- 0 votes
Larry Click commented, May 27, 2020 14:26
+1 Need this also.
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- Larry Click
- Created May 27, 2020 14:26
- 0 votes
Larry Click commented, May 08, 2020 21:07
I just have to say, this shouldn't be so convoluted. I've not see a calendar that doesn't start on Sunday. Should just be an option in Explore that the week starts on Sunday or Monday.
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- Larry Click
- Edited May 08, 2020 21:10
- 2 votes
Larry Click commented, April 15, 2020 21:19
I have the same need. I have had a store location Ticket Field and now we have need to put that in the User record so we know their main store. We have 187 stores. I don't want to have to add a n...
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- Larry Click
- Created April 15, 2020 21:19
- 0 votes
Larry Click commented, February 01, 2020 17:43
Any update on this? I don't want to scroll widgets in my dashboard as I'm exporting via email on a weekly basis as PDF. I have up to 9 locations to in one widget to send to my district managers. I...
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- Larry Click
- Created February 01, 2020 17:43
- 0 votes
Larry Click commented, October 11, 2019 20:29
We use side conversations all the time, but when we receive a reply, most often the agent is working on another ticket or taking a call. How can we find the ticket the reply came into after the not...
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- Larry Click
- Created October 11, 2019 20:29
- 0 votes
Larry Click commented, October 11, 2019 15:39
Does anyone know how the outbound number is saved for the next use? I have a rep that needs to choose every time. I choose one number and it stays there. Is there a cookie or something that stores ...
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- Larry Click
- Created October 11, 2019 15:39
- 0 votes
Larry Click commented, October 09, 2019 22:37
Does "mark as Spam" in the ticket prevent them from coming in as it suspends the "user" who, as far as Zendesk Talk knows, IS the User Name?
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- Larry Click
- Created October 09, 2019 22:37
- 0 votes