Ibrahim
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Total activity56
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Last activity
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Activity overview
Latest activity by Ibrahim-
Ibrahim commented,
I see that in this reference the Answer Bot placeholders are missing. Why? How can the whitelisting labels which are used for narrowing Answer Bot trigger searches be set using liquid? The idea i...
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Ibrahim commented,
We have lots of products. So instead of creating separate Answer Bot triggers for each product we want to use liquid to set the whitelist label based on keywords found in the query.
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Ibrahim commented,
Thanks for the clarification. Content Cues is only available to Enterprise plan, right? If so, is there any other similar tool or approach?
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Ibrahim commented,
Hi Jeremy, agent's time is not reduced by forcing them to figure how to adapt every article to all variations of customer queries which are processed by a black box. Adapting every article (which a...
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Ibrahim commented,
Hi, Finally a bit of explanation on how Answer Bot works. Can I summarize this as follows: Answer Bots suggests (almost arbitrarily) 3 answers. It will not learn that certain answers are correct/in...
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Ibrahim commented,
It's working! Thanks a lot!
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Ibrahim commented,
This sounds way better than closing a ticket. However, I'm not getting it work. What do I have to set as attribute to get a Private (internal) comment?
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Ibrahim commented,
If I deactivate Help Center, will Answer Bot stop sending suggestions in responses to customer (email) tickets? If so, is there a way to deactivate the Help Center, but have Answer Bot send suggest...
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Ibrahim commented,
Hi, I had a call from via Talk. In the views page the requester is 'Caller +1234556798'. I changed the name, but in the views page the requester still is the caller and his phone number. I would ex...
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Ibrahim commented,
Hi, With respect to holidays: A customer calling from another country won't know about local holidays. So, it will seem very strange that he/she is calling during business time but receiving a me...