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Tamara Tankosić

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Activity overview

Latest activity by Tamara Tankosić
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    Tamara Tankosić commented,

    Hi Randy,    Sorry but I do not quite get what you mean? We have a full functioning website (https://www.globalairportconcierge.com), I just want the Zendesk help page to be integrated but the deve...

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    Tamara Tankosić commented,

    This also does not work for me and the main site only gives a robot chat as well. I therefore sent an email ticket and it was closed because I should use chat that doesn't work. Please fix a proble...

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    Tamara Tankosić created a post,

    Website Help Page from Zendesk

    Is it possible to integrate the Zendesk help page to our website? I understand we can implement the Web Widget which we have done but I still wanted to have a help page on the website, without redi...

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    Tamara Tankosić created a post,

    Gathering data from customer signatures

    I am interested in switching to Zendesk talk as our phone contract is ending soon. For me one of the main selling points is the fact that the customer information and tickets will be shown when the...

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    Tamara Tankosić commented,

    Hello, just following up on this as we have a similar issue. When sending replies to clients the whole thread shows up each time and the worst thing is it keeps repeating itself so after a couple o...

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    Tamara Tankosić commented,

    I looked at doing this but cannot find the --- anywhere in our signatures or custom email template. Is anyone else experiencing this issue and found a different solution?

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    Tamara Tankosić commented,

    I am checking to see if this is the only fix to this issue? As it doesn't seem like anyone was sure this would work.   I agree that the thread gets too long and too confusing to read on Zendesk. I ...

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    Tamara Tankosić commented,

    Hi Heather, That was exactly what I was fearing. To me it makes no sense to measure total open time but had a feeling it wasn't working properly since I received too many notifications :/ My proble...

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    Tamara Tankosić commented,

    In the automation hours since open will this apply to hours since the latest open status or in general since the ticket has been received (so a sum of all open hours or just the last change in stat...

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    Tamara Tankosić commented,

    Is there a way to add a Macro just for attachments or keep a standard list of attachments on Zendesk? We have five files we constantly send to clients and I want to make them as easily accessible t...