Marci Abraham
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Last activity
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Activity overview
Latest activity by Marci Abraham-
Marci Abraham commented,
Thanks, Dwight Bussman. I'd be happy to get on a call to sort this out. Let me know the best way to connect. For timezone reference, I'm in California. My schedule is flexible. Feel free to look up...
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Marci Abraham commented,
I am having a terrible time following these data sync instructions. I have submitted a support ticket, but due to the holidays I'm sure it will take a while to get a reply. Does anyone know how to ...
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Marci Abraham commented,
Dwight Bussman Thanks so much for the response! It's very clear and answers all of my (current!) questions. Have a great day :)
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Marci Abraham commented,
Hi Anika Rani when you refer to "other business systems" could that be our own proprietary systems, or are you talking about systems that are marketed widely to businesses?
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Marci Abraham commented,
Will this work to just update a short list of users, and not the entire database? The instructions indicate that we would export a list of all users, then update just a few, then import the changed...
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Marci Abraham commented,
Question 1) RE: accounts to orgs sync... Important: This is an advanced feature. Once data is synced from Salesforce to Zendesk, it is not reversible. We highly recommend that you test this feature...
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Marci Abraham commented,
OMG...where is the SUPER ECSTATIC emoji??? Or the HAPPY DANCE gif? Dwight Bussman provided a workaround (the /users URL) that is absolutely a lifesaver for me. I had no idea that was hiding in the ...
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Marci Abraham commented,
Haha, it happens! ;-) Thanks for checking into it!
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Marci Abraham commented,
Every link I find to " Creating user segments for Guide user permissions" points back here, to this article. Apparently there used to be an article by that name here, but it's not available here an...
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Marci Abraham commented,
I am trying to bulk update permissions. We have Guide Enterprise, where we are able to set editing and publishing perms separately on individual articles...but in bulk mode, that doesn't seem possi...