Marci Abraham
- Total activity 152
- Last activity
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Activity overview
Latest activity by Marci Abraham-
Marci Abraham commented,
Welp, I'm having some trouble after all. My team has informed me that they are getting an error message, even though I have double-checked that I assigned their "profile" correctly as in https://s...
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Marci Abraham commented,
Hi Dwight, I finally got time to circle back to this and wanted to thank you for your help. I got oriented in the right direction, but still wasn't finding a way to create NEW connected apps. But a...
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Marci Abraham commented,
Hey thanks a bunch, Dwight Bussman. I got stuck on this step: https://support.zendesk.com/hc/en-us/articles/360038232533#topic_ctb_xsm_4jb I'm not sure why I posted in this thread, I had so many ta...
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Marci Abraham commented,
These instructions appear to be for a different version of Salesforce, presumably "Lightning". Our company has not updated and I'm not able to follow all of the instructions -- I can find some thin...
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Marci Abraham commented,
We have been inundated by Russian language spam in Support. Is it possible to mark tickets as spam in bulk? I'm not seeing it, but I thought it used to be an option. As Jim said, all this back and...
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Marci Abraham commented,
O....M....G...... This is nuts! Yes, that worked. Hah! But what the heck....I have read and been told repeatedly -- even by Zendesk support staff -- that this is a system field that cannot be alte...
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Marci Abraham created a post,
How to change the name of the "subject" field in the ticket forms?
AnsweredWe have an interesting situation that is causing us some grief. We support students and educators. When they fill out our support ticket forms, they see a field that says "subject". To most users, ...
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Marci Abraham commented,
Yes, please! I need each agent to have a View that shows tickets assigned to them, but they have not yet responded. This is vital during peak times when things can easily get overlooked. I don't ju...
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Marci Abraham commented,
Maybe I'm missing it, but I don't see a detailed description at that link. I'm trying to understand this in depth -- we of course have emails flying all over the place, through all sorts of servers...
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Marci Abraham commented,
If we have an email coming from a known "no reply" address and we DO want to get it (it's an email we get now and then from one of our own properties, which alerts us to a task we need to do in Zen...