Marci Abraham
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Total activity172
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Last activity
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Member since
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Activity overview
Latest activity by Marci Abraham-
Marci Abraham commented,
When an end-user submits a ticket with conditional fields, the dropdowns do not have the matching information selected when the agent views the ticket. The tags are created, but the agent still has...
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Marci Abraham commented,
I've always had the same complaint! But today I was in there and discovered that they are ALPHABETIZED!!!!!
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Marci Abraham commented,
Just in case anyone else stumbles into this thread as I did, I have an update on what worked for me. First, I realized that "internal" above means internal articles. Apparently, that option does no...
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Marci Abraham commented,
Thanks for this tip! I'm getting an error message when I try to publish, which says "internal does not exist". It seems the rest of you were able to get it working with that...and it seems to be sp...
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Marci Abraham commented,
LOL thank you! This is the third time today that I have said "this is really not intuitive" and I've been a Zendesk admin for like 9 years. I appreciate you taking time to help me!
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Marci Abraham commented,
Maybe a silly question, but I can't figure out how to filter by category? Do you see something I don't?
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Marci Abraham commented,
Thank you, Morgan King! I appreciate the tip!
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Marci Abraham commented,
We just upgraded to Guide Enterprise, and immediately started getting a ton of emails about unverified articles. I think I stopped them (by removing all the default rules). However, before I set th...
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Marci Abraham commented,
We've used SSO for years for our agents (the only ones who need to sign in), but just disabled it. Now I have discovered something disturbing. When users click on the Sign In button, they see a mod...
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Marci Abraham commented,
Hey Ian. Looks like you're doing something similar to what I need. I have tried adding your js to my Guide (removed the // where appropriate), but it didn't seem to have any effect, so perhaps I'm ...