Marci Abraham
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Activity overview
Latest activity by Marci Abraham-
Marci Abraham commented,
Yes, please! I need each agent to have a View that shows tickets assigned to them, but they have not yet responded. This is vital during peak times when things can easily get overlooked. I don't ju...
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Marci Abraham commented,
As a point of clarification to my earlier request, I think it would be really helpful (as mentioned) if the Org logo would propagate down to all the users in that org, unless they have provided the...
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Marci Abraham commented,
Hi Justin. You might want to look into all the other ways you can add your logo to various parts of your customer-facing Zendesk site. If you don't find exactly what you're looking for, you may wan...
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Marci Abraham commented,
I came to report this terribly annoying (lack of) search functionality, and found out there's a fix. I think % is a bit clumsy, but I'll take it! Hope to see this filter functionality improved in t...
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Marci Abraham commented,
Maybe I'm missing it, but I don't see a detailed description at that link. I'm trying to understand this in depth -- we of course have emails flying all over the place, through all sorts of servers...
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Marci Abraham commented,
If we have an email coming from a known "no reply" address and we DO want to get it (it's an email we get now and then from one of our own properties, which alerts us to a task we need to do in Zen...
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Marci Abraham commented,
Looks like a great app! Any plans to release a Mac version?
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Marci Abraham created a post,
Organization Logo
I would like to have the ability to upload a logo for an organization, and then have that image display for all users in the organization. I can see this working two ways: As a default: when the ...
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Marci Abraham commented,
I've been looking for a solution to exactly this! Being "behind the curtain" means we support people don't get to see the people we're helping. Thanks for sharing your solution!
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Marci Abraham commented,
Very helpful article! I have one question. I want to put the {{satisfaction.positive_rating_url}} directly into a ticket reply, to offer the user the opportunity to change his rating. But in a test...