Marci Abraham
-
Total activity222
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes55
-
Subscriptions84
Activity overview
Latest activity by Marci Abraham-
Marci Abraham commented,
I stumbled here while trying to figure out how to create tabs in my articles....found something about CSS in content blocks. What? Content blocks? Hmmmm.....so I landed here and WOW!! this might be...
-
Marci Abraham commented,
Thanks again for your help on this Max McCal. My ticket was FINALLY escalated and the tech immediately realized that I had "allow end users to RESET passwords" disabled. This was part of our former...
-
Marci Abraham commented,
Hi Madison Davis Thanks for the response and guidance to the new instructions! I do understand why the Get Help button is the answer bot, that makes sense. But the email reply (to my rejected suppo...
-
Marci Abraham commented,
Thanks Max McCal. That is super good to know!! I have a ticket open (#6153785) but haven't heard anything back in a couple of days. Fortunately, I'm not in a big rush, but would definitely love to ...
-
Marci Abraham commented,
Awesome! Glad I could help :) And I agree...sometimes the documentation of the simplest things seems to be missing. Yesterday I clicked through 3 different articles that had links to "see this arti...
-
Marci Abraham commented,
Hey @... you might be looking for the "assets" folder...which took me forever to locate! lol When you are editing your theme, you'll find it on the right sidebar. When you open it, you'll see a li...
-
Marci Abraham commented,
If you "allow anyone to submit tickets" and do not require them to register, does that block them from being able to have a password if they want one? That seems to be what's happening in my case, ...
-
Marci Abraham commented,
If we "allow anyone to submit tickets" we seem to also eliminate the ability fo any user to create a password, and therefore we also lose the ability to use user segments to limit access to parts o...
-
Marci Abraham commented,
We have an access issue that I hope to find a creative solution for. We have two groups of users. One very small group needs to have access to a section of the help center that is only available to...
-
Marci Abraham commented,
For all the messaging and webinars from Zendesk about providing customer support through multiple channels to meet users where they're at, Zendesk itself now automatically closes tickets that come ...