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Eric Henry

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Latest activity by Eric Henry
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    Eric Henry commented,

    For the example I had when I first posted this, we had a CompanyAll group that we used to sync everyone over to Zendesk. It was set to sync those group members as End Users by default. I had also s...

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    Eric Henry created a post,

    Some Agents Get Demoted to End Users

    I'm pretty new to Zendesk, so maybe I'm just not searching with the right terms. I have a handful of Agents whose accounts get demoted to End User somehow. We have Azure AD sync in place, and these...