Ryan Frye
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Activity overview
Latest activity by Ryan Frye-
Ryan Frye commented,
Hello, We're also running into the issue if we add in a jira ticket number like #1234 it auto hyperlinks and will link to a ticket in Zendesk, but throw an error message that the page doesn't exist...
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Ryan Frye commented,
Hi Brett, We have a company with multiple sites all over Europe and have found that too many of them are submitting tickets and it's causing confusion on their end. They have sent us a list of app...
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Ryan Frye commented,
Hi Devan, Thank you for your help! Best regards, Ryan
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Ryan Frye commented,
Hi Devan, The top two filters are for Ticket Created - Q4 and Ticket Created - 2019. Here is a screenshot of the current query. I was able to figure out everything except for one hiccup. The four...
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Ryan Frye commented,
Hello, Is there anyway to create a report that shows the number of tickets created each quarter by Customer Organization? I've been trying to set this up with mediocre luck. So far, I have COUNT(...
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Ryan Frye commented,
Hi Brett & Heather, Thank you for the replies. We don't have an integration setup at this time, we use the email forwarding. It's the same email that we use to forward our normal support tickets i...
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Ryan Frye commented,
Hey yall, We have our external phone system RingCentral setup to route support call notifications and voicemails into Zendesk. The notifications that come in go into the Suspended view even thou...
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Ryan Frye commented,
Hi, I'm trying to make a couple simple updates to our Help Center theme. 1. Change Submit a Request to Submit a Ticket. 2. Add in three section boxes, similar to the categories for articles, but ...
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Ryan Frye commented,
Hello, One of our agents is in the EU and I've been trying to setup a trigger for him to get an email as well as a text message to alert him of an Urgent message from either email or the ticket fo...