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Harriet Klymchuk

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Activity overview

Latest activity by Harriet Klymchuk
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    Harriet Klymchuk commented,

    A time field would be really helpful for us, as we have teams that are attempting to call customers at a time they have requested, so it really helps to have a field that can be used in the View to...

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    Harriet Klymchuk commented,

    Just to add on to this thread to save others time! Zendesk Support have advised on a ticket I raised about the above comment that "Unfortunately at this time there isn't a native way to route multi...

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    Harriet Klymchuk created a post,

    Change the default telephone number for a brand based on the group

    Hi guys, Apologies if there's already a thread for this but I had a scour and I couldn't find one, might be the search terms I was using :) We run a multi-brand contact centre, with multiple teleph...

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    Harriet Klymchuk commented,

    Hi Krzysztof, I've tried this second group option but I can't get it to work for us.  How do you get it to fallover to the second group? Here's the example we tried:Group 1 and Group 2 have the sam...

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    Harriet Klymchuk commented,

    +1 as well; and an update on when this will be available would be appreciated.  We would greatly benefit from agents being able to submit requests, as we use Guide to host our internal help center....

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    Harriet Klymchuk commented,

    Hi guys,Also +1 on to this; I've had multiple requests for this from our teams.  We run a multi-brand service and having more formatting options (colour, highlights) will make more impact in email ...

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    Harriet Klymchuk commented,

    Hey guys, Adding a +1 to this thread too; the end chat button isn't very clear to users.  Add that to the fact that agents cannot force a session to end for a customer and it's causing us problems ...

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    Harriet Klymchuk commented,

    Hi Ramin, Thanks for the update, it's definitely good to know what the focus is for you guys.  I appreciate that bringing the channels into one interface is a challenge, and looking forward to that...

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    Harriet Klymchuk commented,

    This is a feature we need to see as well, particularly since the "end chat" button isn't the easiest to find or use for some end-users.  Agents should have the ability to fully close a session to a...

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    Harriet Klymchuk commented,

    Hi guys, This is a feature we would like to see as well.  While our agents are encouraged to stay on top of their status and not be logged into both, it would be a great safeguard to have if it cou...