Jason Rhodes
- Total activity 53
- Last activity
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Activity overview
Latest activity by Jason Rhodes-
Jason Rhodes commented,
This is a very important request. We too are in Australia and having to remove the 1 and replace with 61 EVERY TIME is very unproductive. Surely you can add a setting in Zendesk where the default c...
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Jason Rhodes commented,
What can I say....this is a fantastic and welcome addition. Well done and it's much appreciated I must say and my backups are now going. How/when will we be advised of future updates?
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Jason Rhodes commented,
Neil, That's where I am logged into: https://support.zendesk.com/hc I can see all my tickets etc...
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Jason Rhodes commented,
Neil, That links says I'm not able to view it. That's been happening for me a bit lately... any idea why?
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Jason Rhodes commented,
Hi Neil, Thanks for the update, I just went to look at a user and clicked on their number in their profile and it had this. "Enable as Direct Line" Is this not an automatic setting if you only have...
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Jason Rhodes commented,
It does if you make a call from an existing client profile or ticket, but if you dial it manually via the dial pad, it does not assign it to a client, which I agree is a feature gap.
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Jason Rhodes commented,
Hey Jessica, You are correct, and now all of a sudden it's working for me. Also, when you call a number via this manual method, does it create a ticket under the customer's name if they are already...
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Jason Rhodes created a post,
Search for customers to call in Talk Dial Pad
When using the dial pad to call a customer in Zendesk Talk, it would be very beneficial to have the ability to start typing a customer's name in the same area where you type a phone number in so it...
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Jason Rhodes commented,
Has the processing stopped on this, as it's been listed at 50% for more than 24 hours. I keep checking my ticket settings and then coming back here to see the progress, but it has said "We are curr...