Jason Rhodes commented,
This is a very important request. We too are in Australia and having to remove the 1 and replace with 61 EVERY TIME is very unproductive. Surely you can add a setting in Zendesk where the default c...
Jason Rhodes commented,
This is exciting @aimee. I see it's not yet enabled in my admin, so should I keep looking or will I be notified as soon as I can turn it on?
Jason Rhodes commented,
When is this feature becoming available?
Jason Rhodes commented,
What can I say....this is a fantastic and welcome addition. Well done and it's much appreciated I must say and my backups are now going. How/when will we be advised of future updates?
Jason Rhodes commented,
Neil, That's where I am logged into: https://support.zendesk.com/hc I can see all my tickets etc...
Jason Rhodes commented,
Neil, That links says I'm not able to view it. That's been happening for me a bit lately... any idea why?
Jason Rhodes commented,
Hi Neil, Thanks for the update, I just went to look at a user and clicked on their number in their profile and it had this. "Enable as Direct Line" Is this not an automatic setting if you...
Jason Rhodes commented,
It does if you make a call from an existing client profile or ticket, but if you dial it manually via the dial pad, it does not assign it to a client, which I agree is a feature gap.
Jason Rhodes commented,
Hey Jessica, You are correct, and now all of a sudden it's working for me. Also, when you call a number via this manual method, does it create a ticket under the customer's name if they are already...
Jason Rhodes created a post,
When using the dial pad to call a customer in Zendesk Talk, it would be very beneficial to have the ability to start typing a customer's name in the same area where you type a phone number in so it...