Bob Novak
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Total activity368
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Last activity
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Activity overview
Latest activity by Bob Novak-
Bob Novak created an article,
Schedule an Expert Help Session
Thank you for your interest in working with our Experts! Our Expert Help sessions are designed to provide 1:1, personalized, consultative help to you as you seek to optimize your Zendesk instance....
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Bob Novak created an article,
Introducing a better way to get help from Zendesk
At Zendesk, we know how important it is to get the right support right when you need it. In our ever-changing world, answers need to come with the right context and come fast. That is why we are pr...
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Bob Novak commented,
Slick setup, thanks for the tip Andrew!
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Bob Novak commented,
Zendesk Guide is the portal that allows end-users (non-Agents) to see their requests. You can read more about it here: https://support.zendesk.com/hc/en-us/articles/203664346-Getting-started-with-G...
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Bob Novak commented,
Hi Iohbha - you will need an active Zendesk Guide portal in order for those links to work. Without that there is no end-user website for the links to route to.
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Bob Novak commented,
Hi Mark - I see you also submitted a ticket, so thanks for reaching out! If you can provide an update in your ticket with ticket examples having this issue, that will help troubleshoot the problem.
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Bob Novak commented,
Hi Jonathan - I'll make a ticket for you and we can troubleshoot there. Please keep an eye out for my notification in your inbox.
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Bob Novak commented,
Hi Chris - you should be able to modify the display label of the Updater attribute: If you change that dropdown to just "Updater Name" that should be what you are looking for.
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Bob Novak commented,
Hi Jenneke - unfortunately there isn't an easy way to do this. The delimiter field will basically accept either the standard placeholder or static text of your choosing. There isn't a way to use cu...
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Bob Novak commented,
Hi Chris - the ?all portion is up to you, as long as you have the proper entry for Zendesk it will work in regards to our system. I think we recommend ?all because it is the least intrusive, but yo...