Bob Novak

Zendesk team member

Total activity

371
Last activity

May 25, 2021 20:43
Member since

June 26, 2013 18:39
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Activity overview

Latest activity by Bob Novak

Bob Novak created an article, July 27, 2020 20:15
Schedule an Expert Help Session
1. Policies and programs
2. Zendesk programs and services
Thank you for your interest in working with our Experts! Our Expert Help sessions are designed to provide 1:1, personalized, consultative help to you as you seek to optimize your Zendesk instance....
- Bob Novak
- Edited May 05, 2021 17:18
- 1 follower
- 0 comments
- 0 votes
Bob Novak commented, January 30, 2018 17:37
Slick setup, thanks for the tip Andrew!
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- Bob Novak
- Created January 30, 2018 17:37
- 1 vote
Bob Novak commented, November 16, 2017 15:43
Zendesk Guide is the portal that allows end-users (non-Agents) to see their requests. You can read more about it here: https://support.zendesk.com/hc/en-us/articles/203664346-Getting-started-with-G...
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- Bob Novak
- Created November 16, 2017 15:43
- 1 vote
Bob Novak commented, November 15, 2017 14:19
Hi Iohbha - you will need an active Zendesk Guide portal in order for those links to work. Without that there is no end-user website for the links to route to.
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- Bob Novak
- Created November 15, 2017 14:19
- 1 vote
Bob Novak commented, March 09, 2017 16:57
Hi Mark - I see you also submitted a ticket, so thanks for reaching out! If you can provide an update in your ticket with ticket examples having this issue, that will help troubleshoot the problem.
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- Bob Novak
- Created March 09, 2017 16:57
- 0 votes
Bob Novak commented, February 16, 2017 14:39
Hi Jonathan - I'll make a ticket for you and we can troubleshoot there. Please keep an eye out for my notification in your inbox.
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- Bob Novak
- Created February 16, 2017 14:39
- 0 votes
Bob Novak commented, January 17, 2017 19:46
Hi Chris - you should be able to modify the display label of the Updater attribute: If you change that dropdown to just "Updater Name" that should be what you are looking for.
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- Bob Novak
- Created January 17, 2017 19:46
- 0 votes
Bob Novak commented, January 05, 2017 15:21
Hi Jenneke - unfortunately there isn't an easy way to do this. The delimiter field will basically accept either the standard placeholder or static text of your choosing. There isn't a way to use cu...
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- Bob Novak
- Created January 05, 2017 15:21
- 0 votes
Bob Novak commented, January 04, 2017 19:55
Hi Chris - the ?all portion is up to you, as long as you have the proper entry for Zendesk it will work in regards to our system. I think we recommend ?all because it is the least intrusive, but yo...
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- Bob Novak
- Created January 04, 2017 19:55
- 2 votes
Bob Novak commented, December 21, 2016 13:55
Hi Sandro - we're going to need to dig deeper into that, so let's discuss it in the ticket we have. Thanks!
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- Bob Novak
- Created December 21, 2016 13:55
- 0 votes