Saxon Clay

Total activity

14
Last activity

May 07, 2020 20:28
Member since

January 06, 2020 14:52
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1
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5

Activity overview

Latest activity by Saxon Clay

Saxon Clay commented, May 07, 2020 20:28
Hannah Meier thank you for the response! Our agents will send multiple replies per ticket, so if I'm using COUNT(Tickets updated w/public comment) I will get multiple instances of the same Ticket I...
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- Saxon Clay
- Created May 07, 2020 20:28
- 0 votes
Saxon Clay created a post, April 20, 2020 14:43
Calculating a daily unique average, when some tickets appear in multiple distinct days
1. Community
2. Explore Q&A
Hey all! I've been running into an interesting issue that I'm hoping someone can suggest an approach for. For context - I'm trying to calculate an average daily unique tickets worked where the fo...
- Saxon Clay
- Edited April 20, 2020 14:46
- 3 followers
- 2 comments
- 0 votes
Saxon Clay commented, April 15, 2020 19:19
Hey Chris H, thank you for the response! Funny enough, Time Filter + Bookmarks is exactly how I've been getting around this, though needing to use two filters in conjunction to accomplish what an e...
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- Saxon Clay
- Created April 15, 2020 19:19
- 0 votes
Saxon Clay created a post, April 08, 2020 13:52
Clarity on Time Travel widget
Answered
1. Community
2. Zendesk Community AMA: Ask us anything about Explore Reports & Insights Migration - April 8, 2020 [COMPLETED]
I've been trying to get the Time Travel widget to work for so long at this point that I've become convinced it simply isn't a functional feature. The documentation on this widget seems to be lackin...
- Saxon Clay
- Created April 08, 2020 13:52
- 2 followers
- 2 comments
- 1 vote
Saxon Clay commented, January 16, 2020 17:19
I think that Totals configuration was the missing piece of the puzzle for us! Thank you very much Brandon Tidd!
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- Saxon Clay
- Created January 16, 2020 17:19
- 0 votes
Saxon Clay commented, January 13, 2020 20:17
I did some testing today and I think I found why sometimes CC'd addresses post as internal replies and sometimes they post as public replies. Conditions: Two registered Zendesk end-user accounts...
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- Saxon Clay
- Created January 13, 2020 20:17
- 0 votes
Saxon Clay created a post, January 06, 2020 14:57
Calculating a daily update average
Answered
1. Community
2. Explore Q&A
I've been having a lot of trouble this past week trying to figure out how to create an average of a dataset that I generated. Firstly - I've generated the following data which returns the total nu...
- Saxon Clay
- Created January 06, 2020 14:57
- 4 followers
- 4 comments
- 0 votes
Saxon Clay commented, January 06, 2020 14:52
Don't have any help for Scotty but I've been having a very similar issue and I'm sick of bashing my head against the wall. I'm simply looking to calculate a daily average, year to date, of how many...
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- Saxon Clay
- Created January 06, 2020 14:52
- 0 votes