Saxon Clay
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Total activity16
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Last activity
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Activity overview
Latest activity by Saxon Clay-
Saxon Clay commented,
How can I utilize attribute sets or groups in conjunction with "INCLUDES_ANY"? For example, I've created an attribute set known as 'Ticket Workers' which includes the assignee tags of our various ...
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Saxon Clay commented,
Hannah Meier thank you for the response! Our agents will send multiple replies per ticket, so if I'm using COUNT(Tickets updated w/public comment) I will get multiple instances of the same Ticket I...
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Saxon Clay created a post,
Calculating a daily unique average, when some tickets appear in multiple distinct days
Hey all! I've been running into an interesting issue that I'm hoping someone can suggest an approach for. For context - I'm trying to calculate an average daily unique tickets worked where the fo...
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Saxon Clay commented,
Hey Chris H, thank you for the response! Funny enough, Time Filter + Bookmarks is exactly how I've been getting around this, though needing to use two filters in conjunction to accomplish what an e...
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Saxon Clay created a post,
Clarity on Time Travel widget
AnsweredI've been trying to get the Time Travel widget to work for so long at this point that I've become convinced it simply isn't a functional feature. The documentation on this widget seems to be lackin...
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Saxon Clay commented,
I think that Totals configuration was the missing piece of the puzzle for us! Thank you very much Brandon Tidd!
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Saxon Clay commented,
I did some testing today and I think I found why sometimes CC'd addresses post as internal replies and sometimes they post as public replies. Conditions: Two registered Zendesk end-user accounts...
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Saxon Clay created a post,
Calculating a daily update average
AnsweredI've been having a lot of trouble this past week trying to figure out how to create an average of a dataset that I generated. Firstly - I've generated the following data which returns the total nu...
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Saxon Clay commented,
Don't have any help for Scotty but I've been having a very similar issue and I'm sick of bashing my head against the wall. I'm simply looking to calculate a daily average, year to date, of how many...