Colum Wedel
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Activity overview
Latest activity by Colum Wedel-
Colum Wedel commented,
Hi Eugene Orman, Thanks for the quick reply. (Though I must say that it's a pity that an app like Time Tracking doesn't have this capacity itself - a feature many would say is essential to a help d...
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Colum Wedel commented,
Hello, We have Support Professional, which entitles us to Explore Lite. We want to know if it is possible to get metrics from the Time Tracking app on Explore Lite. For instance, time per ticket, t...
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Colum Wedel commented,
Hello, We have "Anybody can submit tickets" disabled because we are running a closed email-only support desk. The idea is to only make tickets for end users we have registered manually. We register...