Abigail Iliesi
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Total activity55
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes35
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Subscriptions9
Activity overview
Latest activity by Abigail Iliesi-
Abigail Iliesi created a post,
Best practices for reducing email noise from Zendesk Support?
AnsweredHello! A major complaint within our organization is that there's a lot of noise coming from Zendesk Support to our agent's email inboxes. Half of our agents use Zendesk primarily through email, whi...
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Abigail Iliesi commented,
I've already posted a comment and created a community post about this issue, but I want to add to this thread as well for visibility's sake. It'd be great if an upcoming beta could provide us with ...
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Abigail Iliesi created a post,
Ability to reference Followers within Triggers, Automations, Views, Macros, etc.
The fact that active followers only receive notifications when ticket updates occur has caused major disruption to our workflow. Ideally I'd like agents to be notified every time they're manually a...
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Abigail Iliesi commented,
Just wanted to add my voice to this issue. The fact that active followers only receive notifications when ticket updates occur has caused major disruption to our workflow. Ideally I'd like agents t...
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Abigail Iliesi commented,
Although we don't have Chat enabled, I'd also like to see Zendesk require unauthenticated users to complete a CAPTCHA before submitting any information through the Web Widget. I created a new post ...
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Abigail Iliesi created a post,
Require CAPTCHA verification before users can submit a form through the Web Widget.
The company I work for is interested in adding Zendesk's Web Widget to their official website. Being an extremely security-conscious company, however, I cannot move forward with the Web Widget inst...
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Abigail Iliesi commented,
Just wanted to add my voice to this issue. I agree with @Michael Dennis: "We REALLY need for Articles to be able to be published in multiple Sections. We specifically do not want to have 2+ article...
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Abigail Iliesi commented,
@Brett Just wanted to give an update. The issue resolved itself over night! The"Accounts & Authentication" section is no longer visible, nor displaying a deleted link. It seems like there's just so...
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Abigail Iliesi commented,
My comment above says "pending approval". I think that writing "H3llo" may have triggered the content moderation tool... Just want to make sure it gets looked at.
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Abigail Iliesi commented,
I am having the same issue as @Greg: "I followed the steps above, no error messages on delete. But when I go back to my home page of the Guide, they are still listed. When I click on them, they say...